Clinical Application Specialist

/ MBA — Biomedical Engineering, Life Sciences, or Business\n\nReporting To: Regional Head\n\nMeril is unwavering in its commitment to enhancing healthcare solutions, empowering more patients to live healthier and longer lives. Since our inception, we have proudly embraced the role of a catalyst for change, responding thoughtfully to unmet clinical needs. Guided by a steadfast dedication to quality, we design innovative medtech solutions that deliver cutting-edge medical devices and next-generation, patient-focused treatments.

Our mission is to create value for all healthcare stakeholders while advancing care for a better tomorrow.\n\nBe part of a team transforming healthcare for professionals and patients worldwide. Together, let’s push boundaries and advance the future of minimally invasive care.\n\nMake an impact. Add more to life.\n\n1.

Primary Function\n\nThe Clinical Application Specialist (CAS) is responsible for facilitating the early adoption and seamless integration of robotic minimally invasive surgical systems in healthcare facilities. Acting as a primary point of contact, the CAS ensures effective training, procedural support, and technical assistance for clinicians, contributing to safe and efficient system utilization.\n\n2. Key Responsibilities -\n\nServe as the primary liaison for new robotic system installations, ensuring smooth onboarding and early adoption.\nProvide expert clinical and technical assistance during surgical procedures to support surgeons and operating room (OR) staff.\nCollaborate with Clinical Applications Engineering teams to assist new users in overcoming the system learning curve.\nActively gather and report feedback from clinical users to improve procedures, training programs, and system design.\nMaintain consistent communication and collaboration with internal and external stakeholders, including development and training teams.\nEnsure compliance with best practices, company protocols, and clinical documentation requirements.\n\n3.

Technical Intervention and Clinician/HCP Support in OT\n\nDeliver on-site support for surgeons and hospital staff during robotic procedures, focusing on port placement and patient positioning per established protocols.\nAddress technical challenges and provide real-time troubleshooting during clinical operations.\nEnsure adherence to clinical and operational safety standards in the OR.\n\n4. Technical Assistance and Clinical Support\n\nProvide clear, concise technical guidance and solutions during procedures and training sessions.\nProactively report adverse events, system performance issues, and instrument feedback through proper documentation channels, such as SM tickets and feedback forms.\nMaintain an inventory of instruments and accessories to ensure uninterrupted surgical workflows.\nPerform critical clinical documentation and reporting post-procedure.\n\n5. Demonstrating Robotic Installation and Applications\n\nLead demonstrations of robotic system installations, highlighting functionality and clinical applications to hospital stakeholders.\nDeliver intensive training for surgeons, first assistants, and OR staff on the effective use of robotic systems.\nShowcase advanced system capabilities and facilitate specialized training programs.\n\n6.

Seamless Technological Assistance and Support\n\nEnsure consistent and reliable technical assistance across all training and clinical engagements.\nAct as the face of the organization, fostering trust and confidence in the technology among healthcare professionals.\nStay current with product updates, clinical guidelines, and scientific advancements to provide the highest level of support.\n\n7. Serviceability and Seamless Assistance\n\nMaintain training center logistics, inventory, and capital equipment to support operational readiness.\nMonitor and ensure timely completion of training prerequisites, certification issuance, and training metrics documentation.\nContribute to the continuous improvement of training programs and organizational goals.