Title: Service Management Coordinator (ITSM Project / Operations Support)
Location: PAN INDIA
Exp: 10+ Years
Job Description:
1. Service Management Delivery
• Take ownership of assigned ITSM improvement initiatives and drive them to completion
• Support the development and maintenance of the Service Catalogue and Business Services
• Coordinate and contribute to Standard Operating Procedure (SOP) development with the Service Desk
• Drive improvements in reporting, including:
• Identification and definition of missing business metrics and KPIs
• Enhancement of Service Desk reporting (content, structure, and quality)
• Support for reporting automation initiatives
• Maintain and update the Continual Service Improvement (CSI) Plan
• Perform daily oversight and governance of:
• Incident Management tickets
• Service Request tickets
• Change Management activities
