Technical Specialist CRM
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
What we offer you
- Working at the world's only fully integrated aluminum and leading renewable energy company
- Diverse, global teams
- Flexible work environment/home office
- We provide you the freedom to be creative and to learn from experts
- Possibility to grow with the company, gain new certificates
- Attractive benefit package
What you will be doing
The CRM Team is responsible for the application management of Salesforce. The main tasks are related to secure and efficient operations of Salesforce with its related tools, utilizing the various Salesforce capabilities Hydro has available to create value for our internal customers in Hydro.
The list of responsibilities and tasks, is not limited to the list below, and may be subject to continuous development, both related to personal development and related to how the CRM portfolio evolves in Hydro.
Main responsibilities
Work on assigned tickets (requests and issues) from start to end, including stakeholder dialogue, to understand business requirements and translate them into technical solutions
Assigned tickets can be related to user management, data management, reporting & automations
Ticket Management in ServiceNow
Testing
Recurring tasks such as updating currencies, Sandbox refresh & seeding
Stay up to date with latest Salesforce releases
Create and maintain applicable documentation, including technical specifications, user manuals and training materials
What will make you successful?
3+ years of experience with Flows, Apex, Triggers, Lightning Components, SOQL
Salesforce Administrator certification mandatory and Platform Developer I certification preferred
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Time Management skills
Attention to detail
Accountability (Taking responsibility for one's actions and decisions)
Self-awareness (Understanding one's strengths and weaknesses and how they impact others)
Fluent in English (verbal and written)
Bachelor's degree in Computer Science or related field
Equal opportunities
At Hydro, we believe diversity makes us stronger. We welcome diverse experiences and perspectives, and invite all qualified candidates to apply. We review every application fairly and strive to provide equal opportunities for everyone to grow and succeed.
Apply before: 07/31/2026
