IT Manager
At Kandou, we are redening the economics of AI infrastructure. Our mission is to democratise AI by signicantly reducing the Total Cost of Ownership (TCO) of hardware systems - a critical barrier to scalable adoption.
Our proprietary MIMO-over-copper technology powers a high-performance, chiplet-based AI memory fabric that is both scalable and energy-efficient. Unlike traditional interconnects, our solution reduces power consumption signicantly while preserving high bandwidth and ultra-low latency - unlocking unprecedented efficiency for AI training and inference at scale.
Kandou's architecture is not just an incremental improvement - it's a foundational shift in how AI hardware is built for the future.
We are actively seeking an IT Manager based in Hyderabad:
Responsibility:
- Generating sign-ins for new hires and their laptop configurations during the onboarding process, working with the Lausanne team end user device handling: purchasing, deployment (imaging), inventory.
- Jointly work with Lausanne team on all IT topics; Diagnosing and isolating/resolving software, hardware, or network issues.
- Local and remote user support via Helpdesk, Zoom or phone.
- Set up and maintain rack(s) with server and network hardware.
- Help with and support test lab activity: bring up hardware, install operating systems (Linux, Windows), Changing configurations, settings and permissions to fix computer issues.
- Support additional sites besides Hyderabad: Bangalore, Pune. Requires travelling.
- Be an active member of an agile team in a problem focused no-blame cultural setting.
- Assisting with security compliance, antivirus, and patch management.
- Liaising with third-party providers or vendors on installations, repairs or replacements.
Required Experience:
- At least 3 year experience setting up and deploying windows laptops in a corporate or university environment
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Experience in local and remote user support, especially regarding hardware, Windows-11 and application problems and the associated debugging and troubleshooting
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Experience in Windows systems administration and automation (batch/cmd, powershell, GPO, ... )
- Some experience dealing with IT hardware (replace laptop components, mount servers in racks)
- Basic experience with Linux systems (command line, installation)
Required Competencies:
- Windows Systems Administration, debugging and troubleshooting skills
- Windows deployment knowledge (e.g. imaging)
- Basic networking in Windows and ideally Linux (TCP/IP, DHCP, DNS)
- Applicable understanding of PC and Laptop hardware. Hands-on skills
- Good interpersonal skills and willingness to help and support others
- Ability to contribute/apply new ideas for improving the IT infrastructure and procedures
- Documentation skills, discipline to document what you're doing
- Eagerness to learn new concepts and skills
- Good interpersonal skills, willingness to help/support team
- English language skills - the team and users are international and communication is predominantly in English
Required Education:
- Bachelors degree in Computer Science or equivalent experiences in Information Technology
