Digital CX Developer

OneTrust is looking for a hands-on Digital CX Developer to implement, customize, and optimize features across our customer portal and community platform. As a key technical resource within the DCX team, you'll bring customer journeys to life through backend configuration, integrations, and automation, empowering a seamless, self-service experience at scale.

This role bridges engineering, digital strategy, and customer enablement. You'll work closely with UX, Ops, and Product teams to rapidly deploy platform enhancements and backend improvements that fuel adoption and engagement.

Key Responsibilities

Development & Implementation

• Build, configure, and maintain features and integrations in the digital platforms.

• Develop, test, and document solutions within Salesforce using both declarative and coded functionality

• Maintain existing Apex classes, triggers, Visualforce pages, and Lightning Web Components (LWCs) across the Salesforce platform

• Create new Apex classes, triggers, Visualforce pages, and LWCs across the Salesforce platform

• Overseeing the end-to-end architecture of the Salesforce Platform {Salesforce Service Cloud, Experience Cloud (Portals), } and other integrations.

• Evaluate synchronous and asynchronous development techniques and choose the correct technology based on business requirements and system constraints

• Participate in training team members in technical best practices

• Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments

• Ability to use development tools like VScode, Salesforce CLI, Git, GitLab etc..

• Implement workflow logic, APIs, authentication protocols, and back-end processes

• Customize platform components and third-party tools to support evolving digital needs

• Troubleshoot issues and ensure performance, scalability, and reliability of digital platforms

Platform Operations & Automation

• Support deployment of chatbot, AI search, knowledge base, and user routing logic

• Build dashboards and data flows to enable personalized customer experiences

• Partner with IT and vendors to manage updates, upgrades, and technical support

Collaboration & Innovation

• Work cross-functionally with UX, Product, and Ops to align development with business goals

• Recommend technical improvements to streamline processes and remove friction

• Participate in roadmap planning and contribute to solution design for new capabilities

• Participate in the planning and analysis of requirements for system enhancements, translating requirements into well-architected solutions that best use the Salesforce platform and products, testing, and deployment

• Provide level of effort estimates for proposed solutions along with the benefits and risks to a solution's feasibility and functionality

Qualifications

• Bachelor's degree in computer science or equivalent and applicable work experience

• 3+ years of experience in Apex, Visualforce, and Lightning development, configuration, testing, and deployment, platform development, backend configuration, or system integration

• 2+ years of experience integrating Salesforce with third party application.

• In-depth knowledge of REST APIs and experience building integrations with Salesforce

• Possess Valid Salesforce Platform Developer II Certification required.

• Knowledge on package management/scratch org setup

• Deep understanding of Salesforce data sharing and visibility, identity and access management

• Good to have experience in web technologies (JavaScript, HTML, CSS, APIs, JSON, etc.)

• Strong problem-solving skills and attention to scalability and maintainability.

• Familiarity with automation tools, customer portals, or support platforms is a plus
  

We welcome candidates with a variety of backgrounds and experiences. Familiarity with all tools listed below is not required-adaptability and a growth mindset are valued.

Preferred Tools & Technology Experience

• Community Platforms: Salesforce Experience Cloud, Khoros, Higher Logic, Insided, Vanilla, or similar

• CRM & Success: Salesforce CRM, Gainsight, Zendesk

• Knowledge Base: Zendesk Guide, Confluence, Aha

• AI & Automation: Drift, Intercom, Ada

• Analytics: Google Analytics, Adobe Analytics, Power BI