Program Manager

Job Title: Program Manager\nExperience: 3 - 6 years\nSalary: 35K - 45K (Max. Budget)\nLocation: Coimbatore, Tamil Nadu, India\n\nJob Overview:\nBooktara.com is looking for a mid-level Program Manager to manage and coordinate SaaS product and\nbusiness programs from planning to execution. The ideal candidate should have hands-on experience working with SaaS-based products, strong coordination skills, excellent communication, and the ability to work closely with cross-functional teams to ensure timely delivery of project goals.\n\nKey Responsibilities:\nOwn and manage program execution for Booktara.com, ensuring project milestones, timelines, and\ndeliverables are clearly tracked and completed on time.\nCoordinate with product, technology, marketing, sales, support, and leadership teams to align priorities and remove blockers.\nBring hands-on SaaS experience to support product planning, customer journey improvements,\nsubscription workflows, onboarding, retention, and operational execution.\nCreate, maintain, and update project plans, task trackers, status reports, dashboards, and documentation\nfor management review.\nConduct regular follow-ups with internal teams to ensure assigned tasks are progressing as planned.\nIdentify risks, delays, dependencies, and process gaps early, and report them to management with clear\naction plans.\nSupport coordination between management and department heads for business growth initiatives, product\nenhancements, marketing campaigns, and customer experience improvements.\nPrepare weekly and monthly progress reports covering completed tasks, pending tasks, key risks, and\nupcoming priorities.\nEnsure structured communication across teams, including meeting notes, action items, reminders, and\ntimely escalation of critical issues.\nHelp improve internal workflows, SOPs, and program management processes for better productivity and\naccountability.\n\nRequired Skills & Experience:\nMid-level experience in program management, project coordination, SaaS operations, product operations,\nor a similar role.\nMust have hands-on experience or strong working knowledge of SaaS business/product workflows.\nStrong understanding of task ownership, milestone tracking, stakeholder coordination, and reporting.\nExcellent written and verbal communication skills in English; Tamil communication is an added advantage.\nAbility to multitask, prioritize work, document tasks clearly, and follow up until completion.\nExperience using tools such as Google Workspace, Excel/Sheets, project trackers, CRM tools, helpdesk\ntools, or project management platforms is preferred.\nStrong problem-solving mindset with the ability to work independently and coordinate with multiple teams.