Solutions Delivery Analyst (Ex-Wipro with TBA domain exp.)
Job Description
Proactive coaching, knowledge sharing, and collaboration across shores are critical to ensuring consistent service delivery and adherence to SOPs.\n\nEducation & Experience Education:\nGraduate (excluding BE / BTech / MCA / regular MBA)\n\nExperience:\nUS Benefits domain and Benefits Administration\nPrior experience with Alight / Aon / Wipro is an added advantage\nHealth or Retirement Domain experience preferred\n\nRequired Skills\nStrong understanding of client plan provisions, processing guidelines, quality thresholds, and SLA metrics.\nAbility to perform complex benefit calculations, manual processes, and interpret plan rules accurately.\nStrong analytical, research, and problem-solving skills for resolving technical and participant issues.\nProficiency in MS Office applications, especially Excel, Word, and PowerPoint.\nStrong written and verbal communication skills to interact effectively with clients and internal teams.\nAbility to document processes clearly and concisely, ensuring standardization and audit readiness\n\nThis work requires 5 days work from Office\n\nOur story\nAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”\n\nOur Values:\nChampion People – be empathetic and help create a place where everyone belongs.\nGrow with purpose – Be inspired by our higher calling of improving lives.\nBe Alight – act with integrity, be real and empower others.\n\nIt’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.\n\nWith a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.\n\nJoin our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.\n\nLearn more at careers.alight.com.\n\nAlight requires all virtual interviews to be conducted on video.\n\nBenefits\nWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.\n\nBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.\n\nOur commitment to Inclusion\nWe celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported.
We know that diverse teams are stronger, more innovative, and more successful.\n\nAt Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.\n\nAs part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact .\n\nEqual Opportunity Policy Statement\nAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.
In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.\n\nAlight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.\n\nAuthorization to work in the Employing Country\nApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.\n\nNote, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
