Salesforce Admin - Field Service Lightning

Job Title: Salesforce Admin - Field Service Lightning
Location: India Remote
Work Time Zone: multiple Slots
Job Type Contract

Job Responsibilities:

• Collect all the business needs/requirements.
• Write functional documents descriptions.
• Design the solution.
• Parametrizes as Salesforce Admin and develop if it is needed.
• Support and Coordination on the UAT.
• Test IT solutions to grant a good level of testing before to deliver it to business.
• Add expertise and support to Customer care/Field service departments on their requirements and processes to innovate and increase the productivity with Salesforce.
• Organize Demos depending on the demands.
• Salesforce Trainings to the business when is required.
• Implement salesforce solution as a Salesforce Admin for enhancement or project if it is required.
• Identifies issues or trends and brings them to the attention of IT management.
• Escalates records for review to the supervisor or other appropriate staff members.

Role Description:

• Reporting into the IT EMEA Apps Director organization, the Salesforce Admin - Field Service Lightning will be key business partner contributor to deliver CRM execution/development in EMEA for Customer Care/Field Service processes.
• Salesforce Admin - Field Service Lightning is an IT improvement role for business process.
• Salesforce Admin - Field Service Lightning helps guide businesses to improve business processes and efficiency in Salesforce.
• He/she will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions, design, implement, parametrized and develop the best solution.
• Collect all the requirements from business to be developed will be one of the main tasks to do.
• Salesforce Admin - Field Service Lightning will be also the main accountable for solving tickets/enhancements on the Field Service Lightning platform, as also participate in different projects of this area of expertise.
• His/her experience on different processes of the Field service will be really appreciated to support business and collaborate with other members on the team, as the Solution Architects, on the design on the solution.
• Will also collaborates with the Customer care/Field service team in EMEA/APAC&US, to provide support on the definition of processes, to write functional documents , organize and support trainings and grant to follow the best practices with UAT, and its organization with business.
• Testing process on the system will be an often task for most of the enhancements or project for Field Service department.

Job Experience Requirements:

• Expert with +3-5 years in Salesforce Admin tool.
• Expertise +3-5 year as an Analyst /Consultant in IT for business processes related to Field
• Service/technical service/Customer care departments.
• Expertise in +3 years on Field Service lightning and Service Cloud in Salesforce.
• Organized, focused, conscientious self-starter, learns details of new systems and
• programs quickly, and exercises good judgment in making decisions related to data.
• Advanced experience in Excel.
• Full Life Cycle SFDC implementation experience with a field services/technical service focus
• Proven experience in an IT business facing role
• Experience in deployment in Pan-European/Global manufacturing and pharmaceutical companies
• Strong Business Process Change Management (BPCM) skills
• Deployment of SFDC successfully for large companies
• Organizational Change Management (OCM) skills to assess User Change Impact
• Strong experience in and knowledge of key integration points with SFDC platforms and
• SAP modules, including SD (Sales&Distribution) and CS(CustomerService).
• Qualifications/Certifications ideally in CRM, Business Administration, or related field.
• Customer facing, action-oriented and committed to always delivering on promises
• Strong business acumen and understanding of complex global businesses and the challenges this brings Manage ambiguity
• Team player
• Open and honest
• Flexible and adaptable

About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.