Salesforce Solution Architect CONGA

Job Title: Salesforce Solution Architect CONGA
Location: India, Gurugram or Bangalore would be a plus.
Work Time Zone: India
Job Type: Contract

Role Description:

• Reporting to the IT Senior Manager , the Salesforce Solution Architect will be key business partner contributor to deliver CRM execution in APAC for Customer Care/Field Service &
• Commercial processes, and specially to support CONGA CLM solution.
• Salesforce Solution Architect is an IT improvement role for business process and for IT internally.
• This role helps guide businesses to improve business processes and efficiency in Salesforce.
• He/she will elicit, document, and analyze requirements around business challenges, and then produce data-driven solutions, being hands on on solution with parametrization and development if it is needed.
• Collect all the requirements from business to be define the best solution together with other Senior Solution Architects.
• He/She will be also a key support for delivering the solution and implement the solution on the salesforce platform, so the hands-on skill is mandatory.
• His/her experience on different processes of Contract Lifecycle Management processes will be really appreciated to support business and collaborate with the rest of IT Salesforce team on the design on the solution in CONGA software.
• Will also collaborates with the Customer care/Field service and Commercial team in APAC, to provide support on the definition of processes, to write functional documents, to follow the best practices with UAT, and its organization with business.
• Testing process on the system will be an often task for most of the enhancements or project for business.

As a summary, main tasks:

• Documentation the solution
• Work with JIRA
• Design
• Implementation
• Supporting ticketing system
• Participation in different projects

Job Responsibilities:

• Collect all the business needs/requirements.
• Write functional/technical documents descriptions.
• Support changes/requirements in CONGA platform.
• Implement the changes/parametrization in Salesforce platform
• Support on testing processes to business.
• Test IT solutions to grant a good level of testing before to deliver it to business.
• Add expertise and support to Customer care/Field service/commercial departments on their requirements and processes to innovate and increase the productivity with Salesforce.
• Implement salesforce solution as a Salesforce Solution Architect for enhancement or project if it is required.
• Identifies issues or trends and brings them to the attention of IT management.
• Escalates records for review to the supervisor or other appropriate staff members.

Job Experience Requirements:

• Technical University Degree preferred, or equivalent combination of education, training, and experience in Salesforce and CONGA implementation.
• Expert with +3-5 years in Salesforce as Admin role/Solution Architect.
• Full Life Cycle SFDC implementation experience with sales cloud, service cloud, CPQ, and others.
• Proven experience in an IT business facing role. Pharma industry will be a plus.
• Organized, focused, conscientious self-starter, learns details of new systems and programs quickly, and exercises good judgment in making decisions related to data

About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.