Associate - Sales Support - Large Corporate - Chennai - Centennial Square - JM

1 Customer Support:

• Provide prompt and efficient customer support to emerging business clients via phone, email, and other communication channels.

2 Inquiry Handling:

• Address customer inquiries related to products, services, account information, and transactions.

3 Issue Resolution:

• Investigate and resolve customer issues or complaints in a timely and satisfactory manner.
• Maintain accurate records of customer interactions and transactions in the customer service database.

4 Compliance:

• Ensure that all customer interactions and processes adhere to regulatory requirements and company policies.

5 Product Knowledge:

• Stay informed about company products, services, and offerings to provide accurate information to customers.
• Educate customers on how to use company services effectively and efficiently.

6 Feedback Collection:

• Gather customer feedback and insights to identify areas for service improvement.

7 Collaboration:

• Collaborate with internal teams, including sales and product development, to resolve customer issues and provide comprehensive solutions.

8 Service Quality:

• Strive to maintain high service quality standards and exceed customer expectations.

9 Documentation and Reporting:

• Prepare reports and documentation as required by the Customer Service Manager.

10 Cross-selling:

• Identify opportunities to cross-sell or upsell company products and services to customers.

11 Escalation Handling:

• Escalate complex customer issues to higher levels of support as needed.

12 Customer Engagement:

Maintain a positive and engaging attitude while interacting with customers.

Qualifications -

Minimum Degree: Graduate in any discipline.