Client Servicing Manager

• Job Title: Client Servicing Manager (Social Media)
• Experience: 6–7 years+
• CTC: 12–13 LPA
• Location: Mumbai (WFO – Vashi)
• Timings: General Shift
• Background: Digital agency experience mandatory

Key Responsibilities

• Client Relationship Management: Build and maintain strong client relationships, acting as the
• primary point of contact and managing expectations effectively.
• Social Media Management: End-to-end handling of social media platforms (Facebook, Instagram,
• Twitter, LinkedIn, YouTube, etc.), including content planning, campaign strategy, and daily content
• execution tailored to each platform.
• Strategic Planning: Understand client business objectives and translate them into effective digital
• and social media strategies in collaboration with internal teams.
• Project Management: Ensure seamless execution of projects by coordinating with internal teams and
• external stakeholders, delivering on time, within scope and budget.
• Internal Liaising: Work closely with cross-functional teams and department heads to drive output
• quality, timelines, and account growth.
• Feedback & Reporting: Monitor performance, gather client feedback, and present insights through
• structured reports to both clients and internal stakeholders.
• Problem Solving: Proactively identify issues, address client concerns, and implement effective solutions.
• Business Growth: Identify upsell opportunities within existing accounts and support new business pitches.

Financial Management: Manage account billing, revenue tracking, spends, collections, and

contribute to revenue projections.

Legal & Compliance: Oversee basic legal documentation related to client engagements, contracts,

and approvals.

Brand Research: Conduct market and competitor research to strengthen strategy and campaign

effectiveness.

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field
• Minimum 6+ years of experience in a digital marketing agency
• Strong understanding of digital marketing, social media, and production processes
• Excellent communication, presentation, and stakeholder management skills
• Ability to manage multiple accounts/projects simultaneously
• Strong analytical, strategic thinking, and problem-solving abilities
• High attention to detail and organisational skills

Preferred Skills

• Experience with CRM tools and MS Office (especially Excel)
• Familiarity with analytics tools like Google Analytics
• Hands-on knowledge of Web, Social Media, PPC, SEO, etc.

Work Environment

Fast-paced, dynamic agency setup

Collaborative and team-driven culture

Opportunity for growth and skill development

Willingness to travel for client meetings