Product Success Manager

Role Overview

The Product Success Manager is a client-facing role responsible for driving the successful implementation of technology solutions across client accounts. Working under the guidance of a Product Success Director, this role ensures that implementation plans are translated into effective delivery, strong client engagement, and measurable customer satisfaction outcomes. The role supports enterprise programs, manages smaller accounts, and / or leads standalone module deployments.

Key Responsibilities

• Support delivery of technology implementations across client accounts
• Own workstreams within larger programs, ensuring delivery against scope and timelines
• Track progress and manage dependencies, risks, and issues
• Act as day-to-day client contact for implementation topics
• Translate technical updates into clear business communication
• Manage smaller accounts or support enterprise engagements
• Maintain documentation and ensure alignment between client expectations and delivery
• Translate customer requirements into product requirements
• Work closely with the integration team
• Support training team if required to train customers on platform

Profile & Experience

• 5+ years of experience in DAM, MRM platform technologies as a technical solutions or technical implementation roles.
• 2 + years of experience in customer facing roles.
• Exposure to UAT processes is preferable
• Strong organisational and communication skills with the ability to manage multiple stakeholders and translate business concepts into technical language.

KPIs & Success Metrics

• Onboarding completion rate
• Feature utilisation
• Time-to-value achievement
• Contribution to client satisfaction