| Job Description: |
Skills: Digital : ServiceNow_IT Service Management
Experience Required: 7-10 Years
Location: Noida, Chennai
Role Description:
ITSM Platform Expertise: In-depth knowledge of platforms like ServiceNow, including
configuration, workflow development, and integrations.
CMDB Mastery: Building, maintaining, data normalization, dependency mapping, and managing CI attributes and relationships.
IT Asset Management (ITAM): Full asset lifecycle management (procurement to disposal), inventory control, and compliance.
Discovery Tools: Familiarity with tools that populate CMDBs (e.g., ServiceNow Discovery).
Data Integration & Scripting: Using APIs, import sets, and scripting (JavaScript, Python) for data loading and automation.
Reporting & Analytics: Creating dashboards, reports, and analyzing metrics (KPIs, cost) using built-in tools or Excel (VLOOKUP, PivotTables).
Infrastructure Knowledge: Understanding operating systems, networks, cloud services, hardware, and software
Strong understanding of ITILv4 processes and frameworks
Experience in defined practice area required
Excellent verbal and written communication skills |
