ServiceNow - ITSM, CSM Developers

ECMS/TMS Req #

532836

Role

SCON

Number of Openings

6

Duration of project

1 year

No of years' experience

5+

Detailed job description - Skill Set:

• Design, implement, and trouble-shoot scalable and reusable software systems: 3-tier and cloud-based systems. Actively support configuration management of code and software Support detailed documentation of systems and features.
• Act as liaison between external vendors and internal product, business, engineering, and design teams Provide (technical) support to build, motivate, guide, scale, and mentor team members including performance management coaching.
• Actively participate in coding exercises and peer code reviews as part of the development life cycles and change management. Actively participate in daily stand-up meetings
• Experience working in Agile Framework and experience in working/updating stories and getting signoff from the Product owners Skills, Knowledge, and Experience.
• Must have implementation experience for any of the core modules (ITSM, CSM, etc) of ServiceNow with minimum hands-on experience in development for at least 4 years.
• Knows how to develop administer workflows ,Flow, Client scripts, business rules, UI policies, Ui macros, UI pages, Data Policies, UI Actions, email notification & scripts, transform maps, script includes, custom app development.
• Technical expertise on portals and widgets
• Should have Integration experience (bi-Directional REST/SOAP) •Considerable experience, ideally a minimum of 4+ years in the following: JavaScript, HTML, CSS, GIT, ServiceNow Specific scripting components.
• Experience in the following areas would be desirable. Database concepts: relational, NoSQL, My SQL and modelling, cloud-based technologies (e.g., Azure, AWS, etc.), container technologies (e.g., Docker, etc.), software methodologies (waterfall, scrum, etc.) and TM Forum Open APIs a plus. Desirable: CSA, CAD, CIS Candidates

Mandatory Skills

• Must have implementation experience for any of the core modules (ITSM, CSM, etc) of ServiceNow with minimum hands-on experience in development for at least 4 years.

• Knows how to develop administer workflows ,Flow, Client scripts, business rules, UI policies, Ui macros, UI pages, Data Policies, UI Actions, email notification & scripts, transform maps, script includes, custom app development.

Vendor Billing range (local currency /Day)

15,000 – 20,000 INR / day

SPOC Emails

• Gulipalli Kumar [email protected];
• Ravi Kumar Singh [email protected]
• Balaji Sankarakrishnan [email protected];

Work Location

Bangalore/Chennai/Hyderabad

BGV Pre/Post onboarding

Post

ECMS/TMS Req #

532836

Role

CON

Number of Openings

4

Duration of project

1 year

No of years' experience

5+

Detailed job description - Skill Set:

Test Planning and Strategy :

- Design comprehensive test strategies for ServiceNow implementations, upgrades, and enhancements.

- Collaborate with product owners and developers to understand requirements and define test objectives.

Test Case Development :

- Create detailed and reusable test cases based on functional and technical specifications.

- Ensure test cases cover all relevant scenarios, including edge cases, integrations, and performance.

Test Execution :

- Execute manual and automated test cases across different ServiceNow modules.

- Identify, document, and track defects, working closely with the development team to resolve them.

Test Automation :

- Develop and maintain automated test scripts using appropriate tools and frameworks.

- Optimize test automation processes to enhance efficiency and reduce manual effort.

Reporting and Documentation :

- Prepare detailed test reports and provide regular updates on test progress and defect status.

- Maintain comprehensive documentation of test cases, test results, and test environments.

Continuous Improvement : -

Identify areas for process improvement and suggest enhancements to testing methodologies.

- Stay updated with the latest ServiceNow features and testing tools.

Collaboration and Training :

- Work closely with cross-functional teams to ensure alignment on quality goals.

- Provide training and guidance to team members on best practices in ServiceNow testing.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

Experiences :

- 3+ years of experience in ServiceNow testing, including manual and automated testing.

- Proficiency in test automation frameworks and tools relevant to ServiceNow (e.g., ATF, Selenium).

- Solid understanding of ServiceNow modules like ITSM, ITOM, HRSD, or CSM.

- Experience with Agile methodologies and test management tools like JIRA. - Strong analytical skills and attention to detail.

- Excellent communication, problem-solving, and organizational skills.

Mandatory Skills

-3+ years of experience in ServiceNow testing, including manual and automated testing.

- Proficiency in test automation frameworks and tools relevant to ServiceNow (e.g., ATF, Selenium).

- Solid understanding of ServiceNow modules like ITSM, ITOM, HRSD, or CSM.

Vendor Billing range (local currency /Day)

12,000 – 15,000 INR / day

SPOC Emails

• Gulipalli Kumar [email protected];
• Ravi Kumar Singh [email protected]
• Balaji Sankarakrishnan [email protected]

Work Location

Bangalore/Chennai/Hyderabad

BGV Pre/Post onboarding

Post