Service Desk Specialist

We are looking with Excellent Communication skills and who can work on rotational shift

Responsibilities:

• Hands-on knowledge of Office 365 accounts and services
• Hands-on knowledge of Ticketing tools: Jira Service now
• Attending Day-to-Day Calls to the Users Troubleshooting Hardware Software
• Possess strong interpersonal skills and the ability to work as an effective team player
• Excellent knowledge of the most recent Windows operating systems and associated applications
• Good communication is a must
• Resolving incoming client and personnel IT queries remotely via email and phone or at the office
• Should possess knowledge on installing Windows OS on laptop or VM or CPC

Qualifications:

• Associate or bachelor's degree in computer science information systems or similar
• At least 3 years' experience in end-user support role
• Strong understanding of various IT-Infrastructure systems like Virtual machines Laptop networks etc
• Strong understanding of IT-Infrastructure software and tools like OS MS-Office system console etc
• Strong understanding of IT-Infrastructure issues problems like link outages system failures etc
• Good ability to multitask and simultaneously working on more than one tasks in hand
• Ability to simultaneously monitor multiple system consoles and take appropriate observations actions
• Ability to work in rotating shifts environment
• Must be able to maintain accuracy and confidentiality
• Skills experience in voice-based technical support
• Skills experience on working with international users
• Meticulous Approach attention to detail
• Advanced collaboration communication and interpersonal skills
• Excellent organizational and time management skills
• In-depth and current knowledge of computer programs and hardware