Posted 08 June, 2026
Salesforce Architect
Xebia
Hyderabad, TG, IN
Full Time
Reference: 1b9b93d22f1adff9
Job Description
Job Role: Salesforce Architect
Experience: 10+ Years
Location: Bangalore
Key Responsibilities
Lead end-to-end solution architecture...
Job Description
Job Role: Salesforce Architect
Experience: 10+ Years
Location: Bangalore
Key Responsibilities
- Lead end-to-end solution architecture for large-scale Salesforce Service Cloud transformation programs.
- Define scalable, global customer service operating models across multiple countries and service centers.
- Drive architecture and solution design for:
- Case Management
- Omni-Channel Service
- Knowledge Management
- Contact Center Transformation
- Customer Experience Modernization
- AI-assisted service operations
- Collaborate with business stakeholders, product owners, delivery teams, and enterprise architects to shape future-state service architecture.
- Design integration architecture between Salesforce and enterprise systems including ERP, loyalty, booking, payment, inventory, and messaging platforms.
- Architect AI-enabled customer service solutions leveraging Salesforce Agentforce and external AI platforms/services.
- Provide architectural guidance for phased migration from legacy CRM/contact center platforms to Salesforce.
- Ensure configuration-first, scalable, secure, and compliant solution design aligned with enterprise standards.
- Support discovery workshops, process rationalization, solution blueprinting, and roadmap definition.
- Drive governance, best practices, and reusable architecture patterns across markets and regions.
Mandatory Skills
- 10+ years of IT experience with significant experience in Salesforce architecture roles.
- Strong expertise in Salesforce Service Cloud architecture and enterprise implementations.
- Proven experience in large-scale Customer Service / Contact Center transformation programs.
- Experience working with multi-country or global service delivery models.
- Strong design thinking and business transformation mindset.
- Hands-on expertise in:
- Omni-Channel Routing
- Case Management
- Knowledge
- Experience Cloud
- Service Console
- Integrations & API-led architecture
- Strong understanding of Salesforce Agentforce capabilities and AI-assisted service operations.
- Understanding of integrating external AI services/platforms with Salesforce ecosystems.
- Strong stakeholder management and client-facing consulting capability.
- Ability to create scalable, future-ready enterprise solution blueprints.
- Experience in retail, travel retail, hospitality, aviation, or global customer operations environments is advantageous.
This listing expired on 14 Jun. Applications are no longer accepted.
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