Guest Relations Executive

JOB TITLE: Guest Relations Executive / Senior Guest Relations Executive

LOCATION: Auroville & Coorg

ABOUT goSTOPS:

goSTOPS is India's premier backpacker hostel chain, providing vibrant, affordable stays and experiences to the youth traveler. With a rapidly expanding network across the country, we’re committed to making travel affordable, accessible, and unforgettable. Join us as we shape the future of travel for the next generation!

ROLE OVERVIEW:

goSTOPS, India’s fastest-growing backpacker hostel brand, is looking for a proactive and guest- centric Guest Relations Executive / Senior Guest Relations Executive to join our team in South India. As a frontline ambassador of the brand, you will ensure exceptional hospitality, smooth operations, and a vibrant, welcoming experience for every guest.

KEY RESPONSIBILITIES:

Guest Services

• Greet and welcome guests warmly, ensuring high levels of customer satisfaction throughout their stay.
• Provide accurate information about the property, local experiences, and goSTOPS community

Front Desk Operations

• Manage guest check-in and check-out processes efficiently.
• Ensure all registration documents and ID verifications are accurately maintained.

Communication

• Handle phone calls, messages, and emails; redirect queries to appropriate departments.
• Maintain a helpful, clear, and friendly communication tone with guests and staff.

Administrative Support

• Maintain organized records, checklists, and documentation logs.
• Prepare spreadsheets and reports for operational and guest service needs.

Property Management Assistance

• Conduct periodic inventory checks and maintain supply records.
• Assist with procurement and restocking of monthly operational supplies.
• Act as the property in-charge during the absence of the Property Manager.

Food and Beverage Assistance

• Assist in serving food and beverages, ensuring guest satisfaction and cleanliness of service areas.

Book-keeping Support

• Issue invoices and assist in basic financial documentation such as bill checks and petty cash records.

Cross-Location Travel

• Be open to traveling to other goSTOPS properties across South and West India when required.

QUALIFICATION AND CERTIFICATIONS:

Minimum Qualification

Final-year student or graduate in Hotel Management (preferred).

EXPERIENCE,SKILLS AND COMPETENCIES

• Minimum 6 months of industrial training or relevant hospitality experience.
• Strong communication skills—verbal and written—with a pleasant personality.
• Flexibility and willingness to travel within South India as needed.

WHAT WE OFFER

• Competitive salary with Performance Linked Incentives (PLI) upto 35% of gross salary
• Statutory benefits: Provident Fund (PF) and Employee State Insurance (ESIC)
• Complimentary accommodation and meals provided by the company
• Opportunity to work at pan-India hostel locations, with exposure to South and West regions
• A fun, youthful work environment with a focus on creating memorable guest experiences