Information Technology Operations Specialist

is a leading IT infrastructure solutions provider with over 27 years of experience in IT rentals, asset management, repair services, and technology support. With a strong PAN India presence, RAC delivers reliable and cost-effective IT solutions to businesses, helping them meet their technology requirements efficiently and seamlessly.\n\nJOB DESCRIPTION\n\n:\nOperations Coordinati\nonMonitor branch operations and identify improvement opportunitie\ns.Ensure implementation of company policies and procedure\ns.Coordinate branch meetings, training programs, and event\ns.Customer Service & Suppo\nrtMaintain customer service standards and ensure timely resolution of customer querie\ns.Work closely with support teams to enhance customer satisfactio\nn.Stores & IT Process Improveme\nntOversee store operations, asset management, and process improvement\ns.Strengthen IT processes through training and team engagement initiative\ns.Interdepartmental Coordinati\nonAct as a liaison between departments to resolve operational challenge\ns.Facilitate collaboration among Sales, Customer Support, Stores, IT, Accounts, and other function\ns.Support execution of cross-functional initiatives aligned with branch objective\ns.Team & Vendor Manageme\nntManage vendor and service provider relationships for seamless branch operation\ns.Coordinate support staff requirements with HR and Admi\nn.Ensure smooth onboarding by arranging workspace, assets, and resource\ns.Crisis & Risk Manageme\nntHandle operational emergencies, facility issues, and IT disruption\ns.Implement contingency plans to minimize business interruption\n\ns.