Technical Support Specialist

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.\n\nThe Role\nAre you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.\nWe are hiring a Level 1 Technical Support Specialist to provide first-line technical support to B2B clients. The role focuses on quick problem determination, troubleshooting, and delivering ,excellent customer service within defined SLAs.\nKey Responsibilities Deliver Level 1 support for hardware, software, and services as per contract.\nTroubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking\n(VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack).\nHandle password resets, entitlement checks, and incident logging in ticketing tools.\nEscalate issues to appropriate teams while acting as the client's advocate.\nManage service outages and update status messages.\nMaintain software license and hardware inventory records.\nMeet SLAs, SLOs, and KPIs with high customer satisfaction.\nRequired Skills\nExcellent verbal & written English communication\nStrong customer service and troubleshooting skills\nKnowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and\nCollaboration tools\nFamiliarity with IT ticketing systems\nMultilingual ability is a plus\n\nYour Future at Kyndryl\nImagine being part of a dynamic team that values your growth and development.

As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.\n\nWho You Are\nYou're good at what you do and possess the required experience to prove it.

However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.\nQualification :\nBCA and BSc B.com.(Computer Science)\n\nRequired Technical and Professional Expertise\n\n•0-3 years of experience in Customer Service or Technical Support\n•Experience with Cisco Nexus and IOS technologies\n•Experience with F5 ASM and LTM configuration and troubleshooting\n\nPreferred Technical and Professional Experience\n\n•Cisco certified\n•Experience with network automation/scripting\n\nBeing You\nThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.

We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success.

That's The Kyndryl Way.\nWhat You Can Expect\n\nYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.\n\nFrom your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.\n\nWe're here to champion your journey.

With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.\n\nWe want you to thrive here-and we're committed to helping you do just that.

Ready to make an impact? Join us and help shape what's next.\nGet Referred!\nIf you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.\n]]>