Project Coordinator

Job Title: Project Coordinator\nKey Responsibilities\n\nTicket Management & Deployment Support\n"19;Monitor ticket queues related to LTE deployment and service installations.\n"19;Track updates from field teams, vendors, or internal technical staff.\n"19;Confirm when LTE installations are completed and close out the related service tickets.\n"19;Ensure tickets are updated with proper notes, completion status, and any required\ndocumentation.\n"19;Follow up on pending tickets, missing confirmations, delays, or unresolved issues.\nInternal Coordination & Follow-Up\n"19;Coordinate with operations, technical, service, sales, and project teams to ensure accurate\nsystem updates and ticket closure.\n"19;Communicate clearly with internal stakeholders regarding pending items, system\ncorrections, and deployment status.\n"19;Escalate unclear records, blocked tickets, or unresolved discrepancies to the appropriate\nteam member.\n"19;Ensure no agreement update or deployment ticket is left unattended due to lack of follow-\nup.\n\nDocumentation & Tracking\n"19;Maintain organized records of completed updates, pending items, exceptions, and\nescalations.\n"19;Use Excel, Google Sheets, or internal trackers to manage parts mapping, agreement\nupdates, and ticket status.\n"19;Prepare simple progress updates for management when required.\n"19;Ensure all work is accurate, traceable, and easy for internal teams to review.\n\nClient Agreement & System Cleanup\n"19;Review existing client agreements line-by-line within the system.\n"19;Identify and correct outdated, mismatched, or incomplete agreement information.\n"19;Support cleanup of client records to ensure agreements are accurate, organized, and\naligned with current billing or service details.\n"19;Flag discrepancies, missing information, or unclear items for internal review.\n\nParts List Migration\n"19;Replace old manufacturer/vendor part numbers with the updated master parts list.\n"19;Match old and new part codes accurately across active accounts, templates, and\nagreement records.\n"19;Use Excel or internal lists to compare, filter, and verify part number updates before\nmaking system changes.\n"19;Maintain accuracy while working through large lists of technical or product-related\ninformation.\n\nRequired Skills & Experience\n"19;Prior experience working in a CRM, PSA, ticketing system, service desk platform,\nERP, or database-driven system.\n"19;Experience with platforms such as ConnectWise, Autotask, Salesforce, HubSpot,\nZendesk, Freshdesk, ServiceNow, or similar tools is an advantage.\n"19;Strong attention to detail and ability to catch errors in codes, records, fields, agreements,\nor ticket notes.\n"19;Comfortable using Excel or Google Sheets for filtering, matching, sorting, and basic\nlookup functions such as VLOOKUP or XLOOKUP.\n"19;Strong coordination, follow-up, and task-tracking skills.\n"19;Ability to manage multiple records, tickets, updates, and deadlines at the same time.\n"19;Clear written communication skills for internal notes, ticket updates, and escalation\nsummaries.\n"19;Ability to learn new software systems quickly through guided training.\n"19;Experience in telecom, IT services, managed services, networking, LTE deployments,\ninfrastructure, or technical service delivery would be an advantage.\n\nUS shift\nSalary- 20-22k