Health Coach - Telugu

Core Responsibilities

Act as the primary point of contact for each assigned member-building trust, offering
personalized support, and delivering a consistently high-touch experience.
Bridge the gap between health and technology by helping members understand and leverage
the Twin platform to make informed lifestyle changes.
Speak to members at a defined frequency, ensuring structured conversations that add value,
instill motivation, and drive positive health outcomes.
Provide individualized nutrition and lifestyle coaching focused on remissioning chronic
metabolic diseases and improving overall health.
Motivate and empower members to achieve their health goals through sustained behavior change,
education, and encouragement.
Interpret and review member health data daily, enabling timely and actionable interventions.
Promote the Twin philosophy: unmonitored dieting is evil to a disrupted metabolism-members
must heal through scientific guidance, not restriction.
Reiterate the role of the Twin Digital Twin technology consistently to enhance understanding,
engagement, and trust in the process.
Take full ownership of member adherence, retention, and reactivation, using early signals to
proactively prevent drop-offs. Handle exceptions and escalations calmly and professionally, providing solutions and emotional
support during moments of distress.
Champion scoreboard-driven performance-monitoring key metrics like member engagement,
retention, nutrition adherence, and health outcome and referrals.
Collaborate closely with internal teams (Doctors, Coaches & Customer Success) to ensure
seamless, coordinated care delivery.
Maintain full compliance with Twin Health's SOPs for data, communication, and service
excellence.