Ops Manager

Support day-to-day program operations and people management, ensuring smooth execution, accurate tracking of working hours and availability, and clear operational visibility across the LaunchPad.

At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

• 5+ years in program operations, PMO, workforce operations, or delivery support roles
• Bachelors in any field
• Hands-on experience with timesheet, leave, and capacity tracking
• Strong organizational skills and operational discipline
• Experience supporting technology, engineering, or innovation programs
• Clear communication and effective stakeholder coordination abilities

Key Responsibilities
Handle day-to-day coordination across teams and projects
Track and enforce weekly working hours and timesheet compliance
Track vacations, sick leave, holidays, and other planned/unplanned absences
Maintain a single source of truth for resource availability, utilization, and absences
Track actions, follow ups, and dependencies across workstreams
Proactively surface risks or delivery impact due to availability issues to the TPM
Support onboarding/offboarding and program logistics
Maintain program artefacts (trackers, dashboards, documentation)
Coordinate closely with Finance Ops to ensure time and leave tracking aligns with billing
Serve as the operational glue between participants, the TPM, and the Senior Technical SME