Director Consulting
About Us:
Job Summary:
This incumbent will play a key leadership role on the Consulting team by building effective client relationships, managing multiple complex projects to completion and developing a high performing team. This role will be a trusted adviser to our customers to deliver the highest customer satisfaction. The ideal candidate will thrive in a fast-paced environment and is able to continually improve our methodology and develop best in class processes. S/he will be a dynamic leader that fosters a collaborative environment and has a track record of rallying teams to success. This is a highly visible and complex role since the candidate will be the Senior point of contact and work with executives and users across the entire organization. The successful candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills.
Responsibilities:
Manage a portfolio of up to 10-15 Business Transformation Enterprise projects or couple of Strategic engagements of varying complexity at any given time
Lead the implementation services & consulting for assigned clients
Implementation scoping, estimating and Contract reviews
Work with cross departments (Sales, Product Management, Customer Value, Infrastructure) to be able to come up with solutions which help provide value to clients
Build strong relationships with Senior client stakeholders of Fortune 1000 companies
Manage project resources including Project Managers, Solution Architects, and Consultants
Manage project issues/risks and client expectations and escalate as needed
Assist in building playbooks and and benchmarks from completed projects
Understanding of Business processes and System architecture
Arranging and conducting initial Executive and CxO discussions and positioning meetings.
Desired Experience:
Bachelor's degree required
Professional Services Director/ Project Manager / Practice Head / Sr. Director for 3+ years
12+ years of progressive consulting project management experience
Experience in functional or technical roles in implementation of large ERP systems is a plus
Independent thinking with keen problem solving skills
Ability to adapt to changing schedules and multiple work plans
High organization and prioritization skills
Excellent verbal, written and interpersonal skills
Willingness to take hands-on approach to managing client needs and troubled engagements.
Critical Knowledge, Skills, and Abilities Requirements:
Very strong Stakeholder Management skills with flair to establish staring relationship and influence decision making with client execs based out of NA/ EMEA
Strong Program Management skills with ability to Zoom in/Zoom out of engagements based on portfolio reviews and program risk
Passionate about building teams, talent identification and hiring externally to help build a strong future consulting foundation
Excellent Team management and collaboration skills with special emphasis on establishing personal rapport with his/her team
Proven problem solving, risk mitigation and analytical skills
Ability to handle high pressure situations
Strong ownership to drive the projects from start to finish with maximum client delight.
