IT Operations

About The Job:

• Perform IT infrastructure support services, related tasks and activities at Trelleborg group of companies within Asia Pacific.
• The duties of this position are primarily in the area of Microsoft platform applications, Windows Servers/Desktop, LAN/WAN/WLAN/VLAN.
• Providing support to multiple sites and widely distributed infrastructures
• Assist in maintaining the corporate Applications, Servers, LAN, WAN, WLAN and Security.
• Assist 1st and 2nd level support to resolve complex issues and escalations to 3rd level.
• Perform documentations, support implementation and ensure adherence to new and/or improved IT processes following Trelleborg IT standards.
• Group IT Projects assignment

Essential Job Functions:
Infrastructure Management:

• Maintain and support corporate applications, servers, LAN/WAN/WLAN/VLAN, and security systems across multiple geographically dispersed sites.
• Assist in resolving complex 1st and 2nd level technical issues
• Escalation of tickets/incidents to 3rd level support when the solution is unknown or cannot be resolved due to access limitations

• Thoroughly document configurations, policies, and procedures to meet IT controls and regulatory requirements (e.g., FDA, ITAR, if applicable).
• Ensure all systems comply with internal IT security policies and industry standards, such as ISO certifications
• Support of asset management processes following defined Trelleborg Policies and IT standards.
• Adherence to Trelleborg IT policies, IT Code of Conduct, IT Quality manual, and any new or improved internally defined polices and standards

• Diagnose and resolve malfunctions in networks, systems, and applications to ensure minimal downtime and optimal performance
• Collaborate with departments, vendors, and technical personnel to address and escalate issues.

• Respond to user requests via a ticketing system, prioritize issues, and ensure timely resolution before closing tickets.
• Acting as a first point of contact for all Trelleborg users.
• Communicates known solutions to end-users in a user-friendly and professional manner.
• Education of users based on Trelleborg processes to make optimal use of Trelleborg business systems.
• Preventive Maintenance and planning:
• Implement and schedule preventative maintenance routines to minimize disruptions.
• Participate in planning, implementation, and documentation to support IT initiatives.

• Stay current with state-of-the-art technology, equipment, and systems relevant to job functions
• Contribute to process improvements and recommend actionable solutions to enhance operational efficiency
• Active participation in scheduled trainings and meetings

• Active contribution to Global Competence Team group activities where required.
• Work closely with regional and global teams to support Group IT operations and projects where required.

Qualifications:
Education and Experience

• University degree in Computer Science, Information Technology, related field, or equivalent job experience.
• 3–5 years of experience in Microsoft-based technology, WAN/LAN, and systems support.
• Relevant certifications preferred: MCP, MCSE, CompTIA, or other IT certifications
• Basic understanding of written and spoken English.

• Experience working in a multi-site, globally distributed IT environment.
• Familiarity with ITIL practices and process optimization methodologies.
• Certifications in cybersecurity, network infrastructure, system administration, or cloud technologies (e.g., Azure)
• Competencies

• Proficient in Active Directory, O365, Dell Kace/CyberArk, and Microsoft server administration.
• Strong understanding of LAN/WAN routing/switching technologies (Layer 1, Layer 2, Layer 3).
• Familiarity with available computing hardware, peripheral equipment, and network infrastructure
• Strong cyber security awareness, familiarity with endpoint protection systems.
• Familiarity of backup systems
• Familiarity with server room setup

• Great verbal/conversational and written communication skills in English
• Ability to communicate effectively with technical teams, management, and end users
• Strong customer service orientation to ensure user satisfaction and efficient issue resolution
• Capable of dealing with the typical tensions that arise within an IT service environment

• Ability to create accurate and comprehensive documentation that aligns with IT controls and regulatory requirements.
• To be able to negotiate/communicate with the vendors to implement IT infrastructure equipment under the limited budget.
• Experienced in interacting with the management of external suppliers & service providers.

• Ability to follow written and verbal instructions.
• Ability to organize workloads, establish priorities, and resolve operational challenges effectively
• Skilled in identifying and resolving network malfunctions and operational problems.

• This position will interact with all levels of employees and functional groups in the Trelleborg group of companies, from senior management to basic user groups.
• In addition, the person will have to interact with external service suppliers and contractors related to IT.
• Geography to cover and Travel requirements
• Would be physically based in two locations of Trelleborg India Pvt Ltd (100 metres apart):
• Would need to physically visit other sites in India when needed.
• Would be assigned Primary and Secondary Site Support Responsibilities that fall within the Asia Pacific region.
• Ability to travel within the country, regionally and internationally as required by business for support and/or project work.

• A friendly, helpful, and outgoing personality is an advantage due to the broad spectrum of internal and external interaction requirements.
• Ability to manage own work priorities and schedules (good self-management skills).
• High level of customer focus and strong customer support commitment with a dynamic and positive attitude.
• Ability to cooperate with other individuals with a problem-solving oriented attitude on a professional level
• Strong team player in a culturally diverse, fast-paced, environment.
• Ability to work and communicate well with a virtual team.
• Ability to manage and self-regulate emotions during stressful and/or challenging situations.
• Communications skills in conversational and written English required.
• Improvement of personal skills within the area of responsibility.

• Meet the yearly defined Goals and Objectives.
• Meet defined Service Desk Service Level Objectives and Service Level Agreements targets.
• Manage end-user incidents and prioritize work based on defined SLAs.
• Deal with multiple users and prioritise service in line with business needs

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

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About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.