Posted 10 June, 2026
Technical Services Manager
Stefanini Group
Noida,IN
Full Time
Reference: 264_466561_63722
About Us:
At Stefanini, we are dedicated to delivering exceptional service and innovative solutions that empower our customers to achieve their goals. As a leader in our industry, we pride ourselves on fostering a collaborative and growth-oriented work environment.
At Stefanini, we are dedicated to delivering exceptional service and innovative solutions that empower our customers to achieve their goals. As a leader in our industry, we pride ourselves on fostering a collaborative and growth-oriented work environment.
We are seeking a dynamic and experienced TSM Manager to join our team and drive excellence in technical service management and customer satisfaction.
Position Overview:
As the TSM Manager you will be responsible for leading and overseeing our Technical Service Management (TSM) team. Your leadership will be pivotal in fostering individual growth, enhancing cross-functional collaboration, and driving strategic growth within our service portfolio. Additionally, you will play a key role in improving processes, governance, and customer engagement.
As the TSM Manager you will be responsible for leading and overseeing our Technical Service Management (TSM) team. Your leadership will be pivotal in fostering individual growth, enhancing cross-functional collaboration, and driving strategic growth within our service portfolio. Additionally, you will play a key role in improving processes, governance, and customer engagement.
Key Responsibilities:
Leadership & Management:
* Lead and mentor the Technical Service Management team, promoting individual growth through mentorship, constructive feedback, and tailored development plans.
* Facilitate cross-functional collaboration to enhance customer success by implementing structured service delivery processes.
* Monitor and evaluate the outputs of the Service Excellence Group division to ensure alignment with operational objectives.
Strategic Growth & Portfolio Management:
* Drive the growth of the account portfolio by expanding revenue streams and diversifying service offerings.
* Partner with Professional Services teams to create innovative service solutions that leverage emerging technologies, including AI and automation.
* Enhance account performance and customer satisfaction through targeted strategies.
Onboarding & Development:
* Continuously refine the TSM onboarding process for maximum effectiveness and efficiency.
* Develop and implement apprenticeship programs utilizing Senior TSMs in a train-the-trainer capacity.
* Set clear direction and measurable goals for TSMs at all levels to ensure alignment with team objectives.
Governance & Process Improvement:
* Spearhead the maturity journey of internal processes, organizing work into logical segments for efficient delivery.
* Manage program-level issues and risks through consistent reporting, monitoring, and governance frameworks.
* Create and update policies, Standard Operating Procedures (SOPs), and governance structures to align with customer requirements.
Customer Management:
* Engage in high-level communications with senior customers, ensuring service delivery aligns with their expectations.
* Participate to tactical and strategic governance calls with customers
* Establish and implement performance objectives for regional customer engagement alongside an effective operating model.
* Serve as a liaison between internal teams and customer stakeholders to ensure successful program delivery.
* Bachelor"s degree in Engineering, Computer Science, or a related field. A Master"s degree is a plus.
* Proven experience (10+ years) in a leadership role within Technical Service Management
* Previous experience in managing large customers with complex services and technologies
* Strong understanding of service delivery processes, customer engagement, and account management.
* Excellent communication, interpersonal, and organizational skills.
* Ability to drive strategic initiatives and foster collaboration across teams.
* Familiarity with emerging technologies, including AI and automation, is highly desirable.
Education:Bachelor (BA, BS...)Employment Type: FULL_TIME