Head - Academic Operations & Student Affairs
Job Description
Head, Academic Operations & Student Affairs - UNSW Bengaluru
· Reports to Chief Operating Officer
· Full-time
About the Role
UNSW Bengaluru is establishing its India campus, and this is a rare opportunity to shape it from the ground up. As Head of Academic Operations & Student Affairs, you will architect the systems, teams, and culture that define the student experience — from the moment an offer is issued to the moment a student becomes a proud alumnus. This is a high-impact, high-visibility role for a leader who combines strategic thinking with a passion for operational excellence and student wellbeing.
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Key Responsibilities
Academic Operations
%CF; Lead the setup and continuous improvement of the LMS in alignment with UNSW Sydney standards
%CF; Oversee academic scheduling, timetabling, and faculty coordination
%CF; Design the student journey from offer acceptance through orientation and pre-commencement engagement
%CF; Drive initiatives to strengthen student conversion, retention, and preparedness
%CF; Establish service standards and processes that support operational excellence in academic delivery
%CF; Partner with admissions and recruitment teams; represent the campus in student outreach
Student Affairs
%CF; Develop and lead a comprehensive Student Affairs strategy covering life, experience, and wellbeing
%CF; Establish and oversee extracurricular activities — clubs, councils, cultural and sports committees
%CF; Build an inclusive, diverse campus culture aligned with UNSW's values
%CF; Implement student wellbeing and mental health support frameworks in partnership with vendors and stakeholders
%CF; Design programs for community building, personal development, and student engagement
%CF; Create frameworks for student representation, feedback, and governance
%CF; Oversee student grievances, disciplinary matters, and policy adherence
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What we're looking for
%CF; Master's degree or higher in Education, Management, or a related field
%CF; 12+ years of experience in higher education administration, student affairs, or campus operations
%CF; Proven success setting up or managing academic operations and student services in a university environment
%CF; Demonstrated ability to build, lead, and scale high-performing teams
%CF; Hands-on experience with LMS platforms and academic scheduling systems
%CF; Strong understanding of student lifecycle management and engagement strategies
%CF; Familiarity with international education systems or global university operations (highly desirable)
%CF; Excellent stakeholder manageement and communication skills across all levels
