Customer Support Executive
Job Description
Customer Support Executive – Business Onboarding & Support
About the Role
We are looking for a proactive and customer-focused Customer Support Executive to manage business onboarding, resolve client queries, and ensure a smooth experience for businesses using our platform.
The role involves closely coordinating with newly onboarded businesses, assisting them with KYC, wallet activation, payments, and resolving operational issues. You will act as the primary point of contact for businesses after onboarding and help ensure successful activation and long-term engagement.
Key Responsibilities
Business Onboarding & Activation
Assist businesses in completing the onboarding process
Guide clients through KYC verification and wallet activation
Ensure smooth setup and activation of employee wallets
Coordinate with internal teams for faster issue resolution
Customer Support & Relationship Management
Act as the primary support contact for assigned businesses
Handle inbound and outbound support calls, WhatsApp chats, and follow-ups
Resolve client queries related to wallets, payments, onboarding, and usage
Maintain strong relationships with businesses through regular follow-ups
Issue Tracking & Coordination
Maintain proper updates and comments on the internal dashboard/CRM
Track pending issues and follow up until resolution
Identify businesses that are inactive or unresponsive and proactively reconnect with them
Coordinate with sales and operations teams whenever required
Process & Operational Support
Ensure timely communication with clients regarding pending actions
Track onboarding status and escalations for assigned businesses
Support businesses in understanding platform features and workflows
Maintain proper documentation of support activities and resolutions
Requirements
1–3 years of experience in customer support, client servicing, or operations
Strong verbal and written communication skills
Comfortable handling calls and client coordination
Good follow-up and problem-solving abilities
Ability to manage multiple businesses simultaneously
Basic understanding of CRM or support tools is a plus
Preferred Background
Candidates with experience in:
Fintech or SaaS companies
B2B customer support
Business onboarding or operations
Wallet/payment-based platforms
will be preferred.
What We’re Looking For
Strong ownership and accountability
Excellent follow-up and coordination skills
Customer-first attitude
Ability to handle escalations professionally
Organized and process-oriented mindset
Compensation & Growth
Fixed Salary
Opportunity to grow into Account Management or Operations roles
Exposure to B2B business support and fintech operations
How to Apply
Share your resume along with a brief introduction about your customer support or client handling experience to
