Client Success Manager

DESCRIPTION:

If you‘re someone who loves people, thrives on conversations, and finds joy in making clients smile — this one‘s for you. At QubeHealth , we’re simplifying healthcare payments for millions. As a Client Success Manager , you‘ll be the bridge between our product and the people who use it.

Think of yourself as the “Account Manager meets Relationship Architect.”

This isn’t your typical back-office role. We’re looking for someone who’s ready to own relationships, lead conversations, and grow with a fast-paced health-fintech company.

Who You Are

• 2 to 4 years of experience in client servicing, key account management, corporate sales, digital marketing, SaaS, corporate insurance, or hospitality.
• Excellent written and verbal communication skills.
• You’re empathetic , detail-oriented, and can juggle multiple tasks like a pro.
• You’re a natural at building relationships , love solving problems, and can thrive in ambiguity.
• Comfortable with tools like Google Sheets, Docs, Gmail (G-Suite).
• Open to travel for client meetings and events.

What Makes This Role Unique

• You’re not just supporting clients — you’ll co-create their experience with us.
• Every call, every meeting, every email you send is an opportunity to make healthcare payments more seamless and meaningful.
• You’ll work directly with the Leadership , get exposure across teams, and grow faster than you imagined.

What You’ll Do

• Be the go-to person for our corporate clients — from onboarding to day-to-day queries.
• Build long-lasting relationships and delight clients with proactive support.
• Train and guide client HR teams and employees on using QubeHealth’s platform.
• Track usage, gather feedback, and work closely with product, ops, and sales to deliver value.
• Identify upsell opportunities and help expand our footprint within existing clients.
• Maintain accurate client records and ensure high satisfaction levels at every touchpoint.

Evaluation Criteria for the Function:

1. Promptness, Clarity in Communication and Proactiveness
2. Relationship Building with the Client
3. Collaborating with your team and cross-functional teams
4. Upselling and Farming Business from the Portfolio Client

Location : Work from office/Full-time role: Andheri West (Versova)