Accounts Receivable Lead

Job Title: Assistant Manager – Accounts Receivable (Order to Cash / OTC)

Location: Pune

Experience: 7+ Years

Job Summary

We are seeking an experienced Assistant Manager – Accounts Receivable (OTC/O2C) to lead Order-to-Cash operations, ensuring effective collections, cash application, dispute resolution, and customer account management. The ideal candidate will have strong people management experience, stakeholder management skills, and a proven track record of driving operational excellence within AR/OTC processes.

Key Responsibilities

• Manage end-to-end Order-to-Cash (O2C) / Accounts Receivable operations.
• Oversee collections, cash application, billing, deductions, and dispute management processes.
• Drive reduction in aged receivables and improve Days Sales Outstanding (DSO).
• Monitor collection performance and ensure achievement of SLA and KPI targets.
• Review aging reports and prioritize collection activities.
• Partner with customers, sales teams, and finance stakeholders to resolve payment disputes and billing issues.
• Ensure accurate cash posting, account reconciliation, and month-end close support.
• Lead and develop a team of AR/OTC professionals through coaching and performance management.
• Drive process improvement, automation, and standardization initiatives.
• Ensure compliance with internal controls, audit requirements, and company policies.

Required Skills & Experience

• 6–9 years of experience in Accounts Receivable / Order-to-Cash / OTC operations.
• Strong expertise in Collections, Cash Application, Billing, Deductions, Dispute Resolution, and Customer Account Management.
• Prior team handling experience.
• Experience working on ERP platforms such as SAP, Oracle, JDE, PeopleSoft, or similar systems.
• Strong analytical, stakeholder management, and communication skills.
• Experience in Shared Services, Global Business Services (GBS), or BPO environments preferred.