Senior Manager- City Operations
Job Description
Own the City. All of it.\nFull P&L ownership across all Porter service lines in Kerala cities.\nDiagnose what's not working. Build what's missing.
Scale what's working.\nEnsure operational discipline — TAT, SLAs, quality. No shortcuts.\n2. Drive Demand.
Not Just Fulfill It.\nDesign and execute demand initiatives — campaigns, partnerships, local activations — whatever it takes to get more orders rolling in.\nWork with central marketing and product teams to localize strategies that actually land in Kerala.\nThink like a founder for the cluster. If demand isn't growing, that's your problem to solve.\n3. Build a Supply Engine\nOwn supply onboarding, activation, and retention.\nQuality-first supply base.
Weed out the unreliable. Double down on the best.\nMake Kerala a market where partners want to work with Porter.\n4. Customer Experience — Obsess Over It\nEvery bad experience is a story that spreads.
Fix root causes, not symptoms.\nHandle escalations with speed. Build systems so the same problem doesn't come back twice.\n5. Lead a 20+ Member Team\nHire sharp.
Coach hard. Retain the best.\nOwn attrition like it's your P&L metric — because it is.\nSet clear goals, run tight reviews, create a culture of ownership.\n6. Know Kerala Better Than Anyone\nMicro-market dynamics, pricing, competition, routes, customer behavior — you should have an opinion on all of it.\nFeed insights back to central teams.
Be the voice of Kerala in every leadership room.\n7. Cross-Functional Hustle\nPartner with Product, Analytics, Central Ops for SOPs, GTMs, and process rollouts.\nYou're not waiting for a playbook. You're writing one.\n\nWho are we looking for?\n4–6 years in ops, category, or city-level P&L roles.
You've run something, not just supported it.\nYou've built teams. Not coordinated — actually hired, coached, and led.\nHigh data comfort + even higher ground instinct. You use both.\nYou'll visit the field on day one.
And day hundred.\nCommunication that moves people — up, down, sideways.\n\nSkills and Qualifications:\nGood Analytical and problem solving skills\nCommunication and negotiation skills\nAbility to build rapport\nTime management and planning skills\nPeople management
