Japanese Language Expert (N1/N2)

We're Hiring: Japanese Customer Support Specialist (N1/N2)\n\nLocation: Hyderabad\nWork Mode: Onsite\nEmployment Type: Full-Time\n\nAre you a Japanese language expert passionate about delivering exceptional customer experiences? We are looking for a proactive and customer-focused professional to join our team and support clients through world-class service and problem resolution.\n\nKey Responsibilities:\n'05; Respond to customer inquiries via email and live chat in a timely and professional manner.\n'05; Build and maintain strong client relationships while ensuring high levels of customer satisfaction.\n'05; Troubleshoot and resolve customer issues related to products and services.\n'05; Collaborate with internal teams to efficiently address customer concerns.\n'05; Develop in-depth knowledge of advertising products and services.\n'05; Educate customers on product features, benefits, and best practices.\n'05; Maintain accurate records of customer interactions in CRM systems.\n'05; Generate reports on recurring customer concerns and provide actionable insights.\n'05; Share customer feedback to support service enhancements and future marketing strategies.\n\nRequired Qualifications:\n'14; 2+ years of customer support experience, preferably within the Advertising, Marketing, or Digital Media industry.\n'14; Japanese Language Proficiency (N1/N2 certification preferred).\n'14; Strong written and verbal communication skills in both Japanese and English.\n'14; Excellent problem-solving and critical-thinking abilities.\n'14; Customer-centric mindset with strong interpersonal and relationship-building skills.\n'14; Experience using CRM platforms and customer support tools.\n\nWhat We're Looking For:\nExcellent communication and active listening skills\nStrong attention to detail\nAbility to work in a fast-paced, client-focused environment\nPassion for delivering exceptional customer experiences\n\nIf you're ready to take the next step in your career and work with a dynamic team, we'd love to hear from you!\nApply now or reach out directly for more details.