Posted 11 June, 2026
Servicenow Developer
Tranzeal Inc.
Hyderabad, Telangana, IN
Full Time
Reference: 26-00495-1238-1
Job Title: Servicenow Developer -Hybrid
Experience: 6+ Years
Salary: 21 LPA
ServiceNow Developer :
ServiceNow ITSM Development
Design and configure ITSM workflows business rules UI policies and catalog items within ServiceNow
Develop and maintain Incident, Problem, Change and Request Management solutions
Implement Flow Designer, Client Scripts, Integration Hub and Virtual Agent based solutions
Collaborate with process owners to align ITSM solutions with business needs
Agentic AI Automation Integration
Implement AI-driven automation to enhance ITSM processes including auto-triaging intelligent change approvals and predictive issue resolution
Leverage Conversational AI and Virtual Agents to streamline user interactions and reduce manual workload
Integrate AI/ML models for risk-based decision-making in Change and Incident Management
Optimize workflows using Agentic AI-based policy compliance and risk evaluation mechanisms
API Data Integrations
Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs
Work with data models CMDB relationships and external analytics engines to improve AI-driven insights
Automate data ingestion event correlation and AI-powered resolution workflows
Compliance Security Performance Optimization
Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies
Implement governance measures for AI-driven decisions ensuring transparency and accountability
Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency
Required Skills Qualifications
6+ years of hands-on experience in ServiceNow ITSM development
Strong proficiency in JavaScript Glide Scripting Business Rules and UI policies
Experience integrating Agentic AI for automated decision-making and workflow automation
Knowledge of ITIL processes with expertise in Incident, Change and Problem Management
Familiarity with ServiceNow Virtual Agent, AI Ops and Performance Analytics
Hands-on experience with REST/SOAP API integrations and external AI models
Strong analytical skills with an ability to troubleshoot and optimize ITSM processes
Preferred Qualifications
ServiceNow Certified System Administrator CSA, CIS-ITSM, CTA
Experience working with AI/ML models, RPA tools and predictive analytics
Knowledge of Azure AI OpenAI or other AI frameworks
Exposure to ITOM, CMDB and automation frameworks for IT service optimisation
Experience: 6+ Years
Salary: 21 LPA
ServiceNow Developer :
- A strong strategic thinking and solution-oriented mindset
- Strong skilled in Scripting and Integration
- Strong skilled in Virtual Agent and latest features of ServiceNow
- Service Now Core Modules including service catalog automation is the must.
- AI/NowAssist knowledge is MUST. AI capabilities on the Servicenow platform, out of the platform
ServiceNow ITSM Development
Design and configure ITSM workflows business rules UI policies and catalog items within ServiceNow
Develop and maintain Incident, Problem, Change and Request Management solutions
Implement Flow Designer, Client Scripts, Integration Hub and Virtual Agent based solutions
Collaborate with process owners to align ITSM solutions with business needs
Agentic AI Automation Integration
Implement AI-driven automation to enhance ITSM processes including auto-triaging intelligent change approvals and predictive issue resolution
Leverage Conversational AI and Virtual Agents to streamline user interactions and reduce manual workload
Integrate AI/ML models for risk-based decision-making in Change and Incident Management
Optimize workflows using Agentic AI-based policy compliance and risk evaluation mechanisms
API Data Integrations
Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs
Work with data models CMDB relationships and external analytics engines to improve AI-driven insights
Automate data ingestion event correlation and AI-powered resolution workflows
Compliance Security Performance Optimization
Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies
Implement governance measures for AI-driven decisions ensuring transparency and accountability
Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency
Required Skills Qualifications
6+ years of hands-on experience in ServiceNow ITSM development
Strong proficiency in JavaScript Glide Scripting Business Rules and UI policies
Experience integrating Agentic AI for automated decision-making and workflow automation
Knowledge of ITIL processes with expertise in Incident, Change and Problem Management
Familiarity with ServiceNow Virtual Agent, AI Ops and Performance Analytics
Hands-on experience with REST/SOAP API integrations and external AI models
Strong analytical skills with an ability to troubleshoot and optimize ITSM processes
Preferred Qualifications
ServiceNow Certified System Administrator CSA, CIS-ITSM, CTA
Experience working with AI/ML models, RPA tools and predictive analytics
Knowledge of Azure AI OpenAI or other AI frameworks
Exposure to ITOM, CMDB and automation frameworks for IT service optimisation
