Posted 11 June, 2026
Head MIS & CCE Productivity Enhancement (Branch Operations)
VARITE INDIA PRIVATE LIMITED
Mumbai, Maharashtra, IN
Full Time
Reference: 26-33282-2522-2
Company Name: VARITE India Private Limited
About The Client:
Client is a life insurance company in India. The firm offers life insurance products targeted at individuals and groups, catering to four distinct segments: protection, children, retirement and investment plans.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
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About The Client:
Client is a life insurance company in India. The firm offers life insurance products targeted at individuals and groups, catering to four distinct segments: protection, children, retirement and investment plans.
Essential Job Functions:
ECS Strategy & Growth- Define and drive organization-wide ECS penetration strategy for renewals.
- Increase ECS % contribution to overall renewal collections.
- Build and execute roadmap for digital-first collections model.
- Drive large-scale ECS mandate registration campaigns (new + renewal base).
- Improve activation rate of registered mandates.
- Ensure strong conversion funnel:
- Allocation → Registration → Activation → Debit Success
- Design ECS-focused campaigns aligned to renewal cycles (M0–M6 / deep lapse).
- Partner with operations teams for execution through CCEs and supervisors.
- Ensure effective utilization of ECS within broader retention campaigns
- Performance Tracking & Governance
- Registration Rate (%)
- Activation Rate (%)
- ECS Share in Total Collections (%)
- Bounce / Failure Rate (%)
- Monitor daily dashboards and identify gaps across branches.
- Drive corrective actions for low-performing territories.
- Ensure adherence to regulatory and banking compliance for mandate handling.
- Standardize ECS processes across branches.
- Monitor mandate quality, documentation accuracy, and audit readiness.
- Coordinate with partner banks, payment gateways, and vendors.
- Resolve issues related to mandate processing, debit failures, and re-presentments.
- Drive improvements in turnaround time (TAT) and success rate.
- Work with IT/digital teams to enhance ECS platform capabilities.
- Ensure adoption of systems for tracking registration, activation, and collections.
- Drive automation in mandate lifecycle management.
- Work closely with:
- Branch Operations teams
- Sales / Distribution
- Central Retention teams
- Drive alignment to position ECS as a primary collection mode.
- Team Leadership & Capability Building
- Lead central ECS team and guide field teams (supervisors / CCEs).
- Train teams on ECS pitch, objection handling, and conversion.
- Build strong governance through reviews and performance tracking.
Qualifications:
Key Performance Indicators
- ECS Penetration (% of renewal book)
- ECS Registration Rate (%)
- ECS Activation Rate (%)
- ECS Collection Contribution (%)
- Debit Success Rate (%)
- Bounce Rate (%)
- Cost per Collection reduction
- ECS Penetration (% of renewal book)
- People Leadership & Team Management
- Data Interpretation & Performance Management
- Execution Excellence
- Stakeholder Management
- Process Orientation & Compliance
- MBA
- 10–15 years in Life Insurance / BFSI, with focus on:
- Renewals / Persistency
- Digital collections / payments / ECS
- Mandate processes (ECS/NACH)
- Renewal lifecycle and customer behavior
- Experience in managing cross-functional / matrix teams
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
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