Posted 11 June, 2026
Head Renewals Field Specialist
VARITE INDIA PRIVATE LIMITED
Mumbai, Maharashtra, IN
Full Time
Reference: 26-33281-2522-2
Company Name: VARITE India Private Limited
About The Client:
Client is a life insurance company in India. The firm offers life insurance products targeted at individuals and groups, catering to four distinct segments: protection, children, retirement and investment plans.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
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About The Client:
Client is a life insurance company in India. The firm offers life insurance products targeted at individuals and groups, catering to four distinct segments: protection, children, retirement and investment plans.
Essential Job Functions:
- Renewals & Collection Delivery -Branch Operations and expert cell
- Drive monthly renewal premium targets across allocated branches.
- Monitor daily performance (allocation vs collection, spoken%, conversion%).
- Ensure strong follow-up mechanisms for M0–M6 and deep lapse segments.
- Lead campaigns such as retention, revival, ECS registration, and customer engagement.
- Lead, coach, and manage 3 supervisors and ~60 CCEs for consistent performance.
- Define clear KRAs/KPIs for supervisors and CCEs and track adherence.
- Drive productivity metrics such as:
- Call attempts per CCE
- Unique contactability
- Conversion ratios
- Conduct daily huddles, weekly reviews, and performance interventions.
- Establish structured performance tracking (daily dashboards, scorecards).
- Identify productivity gaps and implement corrective action plans.
- Drive accountability across supervisors for team output and quality.
- Ensure alignment with defined KPIs and operational guidelines.
- Ensure adherence to calling scripts, compliance, and quality guidelines.
- Optimize campaign allocation (renewals, retention, ECS, customer servicing).
- Drive system adoption for call management, tracking, and reporting.
- Collaborate with central teams for campaign rollouts and enhancements.
- Work closely with Branch Managers, Sales Teams, and Distribution to improve collections.
- Ensure engagement with top advisors and key customer segments.
- Drive branch ownership mindset for renewals delivery.
- Identify skill gaps and drive continuous training for supervisors and CCEs.
- Ensure onboarding and ramp-up of new hires.
- Build second-line leadership capability within the team.
- Interfaces – Internal
- Zonal ops managers, Distribution and channel heads,
- Interfaces - External
- End customers and Agents
Qualifications:
Key Performance Indicators
- Business Delivery
- Renewal Collection Achievement (%)
- MTD and monthly vs target
- Persistency Improvement (13M / 25M / 37M cohorts)
- Segment-wise Performance
- M0–M3 / M3–M6 / Deep Lapse recovery
- Team Productivity Management (20%)
- CCE Productivity
- Avg. attempts per CCE per day
- Unique Contactability (%)
- Conversion Rate (%) (Spoken → Paid)
- Output per CCE (Premium / Policies collected)
- Supervisor Effectiveness
- Team vs target achievement
- Stakeholder & Branch Engagement (5%)
- Branch Alignment Score
- Coordination with Branch Managers / Sales Teams
- Advisor / Key Customer Engagement Impact
- Support for critical collections / high-value cases
- Team Development & Stability
- Attrition Rate (%) (CCE + Supervisors)
- Training Coverage & Effectiveness
- Internal Talent Pipeline / TL readiness
- People Leadership & Team Management
- Data Interpretation & Performance Management
- Execution Excellence
- Stakeholder Management
- Process Orientation & Compliance
- MBA
- Relevant Work-experience
- 12–15 years of experience in Life Insurance (Renewals / Retention / Operations)
- Proven experience managing large teams (40+ CCEs) through supervisors
- Strong understanding of:
- Policy lifecycle & renewals
- Customer retention strategies
- Telecalling operations
- Data-driven, execution-focused, and operationally strong
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
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