Senior Associate - Order Management

• Enter and validate software orders in Salesforce and ERP systems, ensuring accuracy and completeness.
• Review customer quotes, contracts, and purchase orders to ensure compliance with pricing, terms, and company policies.
• Generate and reconcile invoices using internal reports, ensuring proper billing including Sales tax and alignment with financial requirements.
• Monitor Salesforce dashboards and operational reports to track order status, backlog, and exceptions, and act promptly on discrepancies.
• Push back incomplete or incorrect requests; communicate required corrections and follow up until resolved.
• Coordinate hardware orders with Purchasing team
• Manage order-related issues such as pricing mismatches, manufacturing constraints, and documentation gaps; escalate when needed.
• Maintain accurate order files, license records, and approval documentation for audit and compliance readiness.
• Participate in the development of tools and documentation to increase the efficiency of the sales process.

BCom, MBA in Finance

To accurately process invoices, credit notes, refunds, write offs across operating platforms and ledgers within agreed timescales.
Reconciliation of various AR ledgers and identifying and targeting issues through stakeholder management, to ensure effective collection and resolution, proposing waiver /write off within authority.