Resource Management Assistant (Agency Experience)

Role: Resource Assistant

Location: India (Remote working until further notice)

A Little Bit About the Role:

The Resource Assistant provides essential support for resource planning, people operations, and talent coordination across EMEA markets with a UK focus. This role requires strong people coordination skills, excellent communication, a collaborative approach, and the ability to work independently whilst knowing when to escalate decisions appropriately.

What You'll be Doing:

Resource Planning & Coordination:

• Handle resource bookings and scheduling across EMEA

• Communicate with Project Managers regarding project resource requirements

• Update and maintain resource planner accuracy

• Coordinate resource allocation and availability

• Track utilisation and capacity

• Flag resource conflicts and constraints

• Support resource forecasting activities

Onboarding & Offboarding Administration:

• Support onboarding administration for new starters across EMEA

• Coordinate Oliver and Unilever account access requests

• Assist with building and system access requests

• Support offboarding administration for leavers

• Maintain onboarding/offboarding documentation and checklists

• Track completion of onboarding activities

• Ensure smooth and timely processing

Kit & Content Creator Coordination:

• Coordinate kit requests and deployment

• Track kit allocation and inventory

• Support kit retrieval from leavers

• Maintain asset records and documentation

• Liaise with IT and procurement as needed

Training Coordination:

• Track training completion across EMEA teams

• Coordinate training scheduling and logistics

• Maintain training records and documentation

• Flag training gaps to Resource Lead

• Support access to training platforms

Freelance & Supplier Support:

• Provide administrative support on freelance and supplier tasks as directed

• Maintain supplier contact information and records

• Support supplier onboarding processes

• Track freelance bookings and assignments

Stakeholder Coordination:

• Communicate openly and transparently with project teams across EMEA

• Build collaborative relationships with delivery teams

• Coordinate across UK and EMEA markets

• Solve challenges in a collaborative, positive manner

• Bring teams together to resolve resource issues

Data Management & Reporting:

• Maintain accurate resource data across systems

• Generate resource reports and dashboards

• Ensure data quality and integrity

• Track resource metrics and KPIs

• Identify and flag data discrepancies

What You'll Need:

• 4+ years experience in creative/production agency environment

• Background in project delivery and resource management

• Strong people coordination and communication skills

• Open, transparent communicator with positive attitude

• Collaborative problem-solver who brings teams together

• Excellent organisational skills and attention to detail

• Advanced proficiency in Microsoft Office suite (Excel, PowerPoint, Word)

• Strong data entry and reporting capabilities

• Experience with OMG system highly advantageous

• Ability to read and understand timing plans and dependencies

• Capability to use AI tools for role-specific tasks (advantageous)

• Ability to work independently and prioritise effectively

• Strong judgement on when to escalate decisions

• Proactive and solution-orientated approach

• Professional demeanour with stakeholder management skills

Success Metrics:

• Accuracy of resource planning and bookings

• Timeliness of onboarding/offboarding processes

• Quality of communication with project teams

• Stakeholder satisfaction with resource coordination

• Training completion tracking accuracy

• Data quality and reporting accuracy

• Efficiency of resource processes

• Team collaboration and problem resolution

Req ID: 17632

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