IT Analyst

Job Description for IT Analyst

Experience: 3-5 years

Team: TSV IT SAP, TIPL

Textron Inc. (NYSE: TXT)is not only one of the world's best-known multi-industry companies, but also a pioneer of the diversified business model. Founded in 1923, we have grown into a network of businesses with total revenues of $12 billion, and approximately 33,000 employees with facilities and presence in 25 countries, serving a diverse and global customer base. Headquartered in Providence, Rhode Island, U.S.A., Textron is ranked 236 on the FORTUNE 500 list of largest U.S. companies. Organizationally, Textron consists of numerous subsidiaries and operating divisions, which are responsible for the day-to-day operation of their businesses. For more information, please visitwww.textron.com

Textron India Private Limitedin Bangalore was incorporated in 2004 under the Companies Act, 1956, to better serve our customers around the world. This is a global resource that provides engineering and technological solutions for many Textron business units. For more information, please visitwww.textron.in

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting preserves.

Responsibilities: 7-10 Recommended

Triage all SAP break fix issues reported by the TSV European locations. Where possible resolve the issue, otherwise escalate to the relevant team and continue to support that team as required.

Partner with business counterparts to understand both strategic direction and operational requirements. These requirements should be translated into clear prioritized IT requirements/initiatives.

Manage all issues reported through SeviceNow and follow the formal change control process

Perform initial testing of problem fixes, change requests, enhancements, and new functionality.

Deliver or assist with training activities and proof of concept demonstrations.

Work with BASIS and ABAP personnel to define custom program specifications and troubleshooting.

Participate in architecture, implementation, design, administration, maintenance, documentation and support of all dashboards, data models, and analytic solutions and ensure continuous 24x7 operations.

Participate in release upgrades or new functionality and enhancement assessments and make recommendations to improve current systems.

Participate in solution testing efforts by developing test plans, preparing test environments, coordinating the test execution, and validating test results.

Monitor SAP releases, enhancements, new functionality, and perform application research.

Should have experience or knowledge of one more SAP functional areas like SD MM PP FI.