| Broad Role Description | Tata Tele Business Services (TTBS), part of the Tata Group, is a leading provider of connectivity, cloud, and digital solutions for enterprises and SMEs in India. It offers a comprehensive portfolio across connectivity, cloud communications, cybersecurity, collaboration, and omnichannel engagement We are looking for a dynamic and hands-on professional with strong experience to build, scale, and monetize TTBS's Cloud Communication portfolio, including CPaaS (API-led communication platform) and CCaaS (Cloud Contact Center) solutions, enabling Indian businesses to accelerate their digital transformation journey
|
| Key Role Deliverables | - Revenue and P&L Owner for CCaaS, CPaaS and AI based solutions
- Launch of New Cloud based service portfolio - CCaaS, CPaaS, Omni channel
- Design GTM strategies aligned with TTBS's SME + enterprise sales engine
- Enable large field sales teams and channel partners (1000+ partner ecosystem)
-
- Work with Platform Partners or alliance for new product along with his team.
- Product Marketing, Competition Benchmarking and Lead Generation Plan
- Lead team of Product Managers to drive business for Cloud Communication portfolio
- Design Campaigns along with Marketing to generate business for new products
- Align product roadmap with TTBS vision of "trusted digital partner for SMEs
- Identify growth opportunities in mid-market & enterprise segments
-
Own and drive end-to-end product strategy for:
- Smartflo / Cloud Telephony (flagship TTBS product),
- CPaaS APIs (SMS, Voice, WhatsApp, Email, Video),
- CCaaS offerings (Contact Center, IVR, AI Bots)
- Manage full lifecycle: Ideation Development Commercialization Scale
- Build & scale platforms integrating:
- Telecom infrastructure (SIP, VoIP, PRI replacement)
- Cloud-native architecture (API-first, microservices)
- Expand TTBS as a CPaaS platform provider vs pure telecom player
|
| Right Person (Qualification & Experience) | - Bachelor's degree in Engineering / Technology (Computer Science, IT, Electronics, Telecom preferred)
- 12-15+ years total experience
- Minimum 6-10 years in Product Management / Product Leadership
- Preferred industries: Telecom / ISP / Carrier , Cloud SaaS / B2B Platforms, Customer Experience (CX) / Contact Center companies, Enterprise technology providers
- Proven track record of Leading end-to-end product lifecycle
- Experience managing Product portfolios (multi-product environment)
- Strong exposure to P&L ownership / revenue responsibility, Pricing models (subscription, pay-per-use, API-based)
- Stakeholder management (CXO-level interactions)
|
| Key Success Metrics (KPIs)
| - Revenue growth of Cloud portfolio (YoY)
- Customer satisfaction and CX improvement metrics
- Speed of deployment and scalability of solutions for SMBs
- Innovation and contribution to TTBS digital portfolio growth
|
| Personal Attributes | - Ability to think long-term and define product vision
- Takes end-to-end accountability for product success
- Uses analytics, customer insights, and usage metrics for decisions
- Ability to influence cross-functional teams (Tech, Sales, Marketing)
- Deep focus on customer experience (CX) and usability
- Ability to prioritize effectively under pressure
- Breaks down complex business and technical problems
- Strong interest in cloud, APIs, AI, and telecom technologies
- Understands revenue models, margins, pricing, GTM strategy
- Inspires and mentors product managers and teams
- Clearly articulates product vision, roadmap, and value proposition
- Comfortable with rapid changes and ambiguity
|
Transforming Businesses through Digitalization
Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
Our People Shape Our Journey Ahead
We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
