Admissions Coordinator

Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.\n\nJob Overview:\n\nWe are looking for a highly organized and detail-oriented Admissions Coordinator to oversee key administrative and operational functions within our admissions department. This role involves managing end-to-end processes for enrollments, payments, refunds, course access, certificate issuance, and participant queries. The successful candidate will play a vital role in ensuring a smooth experience for students and will work closely with cross-functional teams, including Marketing, Finance, Partnerships, Sales, and Program Support, to resolve both pre- and post-enrollment issues efficiently.\n\nThis position requires a candidate with strong organizational skills, excellent communication abilities, and the ability to thrive in a fast-paced and dynamic environment.

Familiarity with educational technology and a proactive attitude are essential for success in this role. This role requires the candidate to work in rotational shifts (including night shifts) with rotational week offs.\n\nKey Responsibilities:\n\nEnrollments: Review and assess participant applications, ensuring eligibility criteria are met and admissions processes are executed in a timely and accurate manner.\nParticipant Communication: Serve as the primary point of contact for participant inquiries related to enrollment, course access, payment processing, refunds, deferments, and certificates. Respond to these queries promptly and with clear information.\nCoordination with Cross-Functional Teams: Work collaboratively with Marketing, Finance, Sales, and other departments to resolve participant issues, ensuring seamless coordination between teams.

Help maintain consistency and quality of service across all touchpoints.\nMeet KPI requirement : Meet the defined thresholds for key customer impacting KPIs like QA, CSAT, SLA.\nDynamic Environment Management: Ability to excel in a fast-paced, ever-changing work environment, demonstrating flexibility and a positive, problem-solving attitude.\n\nQualifications and Skillset:\n\nEducational Background: A Bachelor’s degree in a relevant field is preferred.\nExperience: Proven experience in admissions, student support, or a similar administrative role within the education sector is highly advantageous. Prior experience with educational technology or in an EdTech company will be a bonus.\nOrganizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. Must be detail-oriented and able to handle sensitive student information with care.\nCommunication: Excellent verbal and written communication skills are a must, as this role involves constant interaction with students, internal teams, and other stakeholders.\nTechnology Proficiency: Proficient in Microsoft Office, especially Excel and Word.

Familiarity with Learning Management Systems (LMS) and CRM platforms is a plus.\nIndependence: Ability to work independently while maintaining open and clear communication with the team. Experience working remotely is a plus.\nMultitasking: Demonstrated ability to handle multiple responsibilities at once while maintaining high productivity and accuracy.\nCustomer Service Experience: Prior experience in live chat, email support, or outbound calling roles is ideal for handling participant interactions effectively.\n\nEmeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\n\nIn press:\n\nhttps://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/\nemeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times ()\nQualifications