P&C Insurance with Insurance Brokerage (QA & Trainer)
Job Description
Job Description
Summary
The Trainer & Quality Analyst – Property and Casualty (P&C) Insurance will play a key role in ensuring high-quality service delivery and capability development within the insurance operations team. This role is responsible for conducting quality audits, identifying process improvement opportunities, and delivering structured training programs for new joiners and existing team members.
The ideal candidate will have strong experience in Property & Casualty insurance operations and insurance broking/brokerage processes , along with hands-on exposure to quality assurance, quality analysis, and training delivery . The role requires excellent analytical, communication, and stakeholder management skills to support operational excellence and continuous improvement.
Responsibilities
Quality Assurance & Process Excellence
Perform regular quality audits and quality checks on insurance processing activities to ensure adherence to internal guidelines and client requirements.
Analyze quality trends, error patterns, and process gaps , and recommend corrective actions.
Prepare quality reports, scorecards, and dashboards for management review.
Ensure compliance with SOPs, regulatory requirements, and operational standards .
Work closely with operations teams to improve accuracy, efficiency, and process consistency .
Identify process improvement opportunities and support continuous improvement initiatives .
Conduct calibration sessions with internal stakeholders to maintain quality standards.
Design and deliver training programs for new hires and existing employees in P&C insurance and brokerage operations.
Develop training materials, knowledge guides, SOPs, and learning modules .
Conduct refresher trainings, skill enhancement sessions, and process update training .
Evaluate trainee performance through assessments, feedback sessions, and training reports .
Provide coaching and mentoring to team members to improve process knowledge and quality performance.
Collaborate with operations leaders to identify training needs and capability gaps .
Partner with operations and leadership teams to ensure consistent service quality and knowledge alignment .
Support process transitions, client requirements, and new workflow implementations through training and quality oversight.
Maintain accurate documentation and knowledge management resources .
Requirements
Graduate or Postgraduate degree in any discipline.
Minimum 3+ years of experience in Property & Casualty (P&C) Insurance .
Hands-on experience in Insurance Broking / Insurance Brokerage Operations .
Proven experience in Quality Assurance, Quality Checking, or Quality Analysis within insurance operations.
Experience delivering training programs for new joiners and existing employees .
Strong knowledge of P&C insurance processes and brokerage workflows .
Excellent analytical, communication, and presentation skills .
Strong documentation and reporting skills .
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) .
Ability to work in a fast-paced environment and manage multiple priorities .
Additional Details
Locations: Pune
Shift: US Shift
Mode of Work: Work from Office
Must Have: Policy Servicing / claims processing experience
Must Have hands on Experience in: Property & Casualty insurance operations and insurance broking/brokerage processes
Experience Required: 3+ Years as QA/Trainer in US Insurance domain
Notice Period: 30–45 Days
Employment Type: Full Time
Salary Range: 7.5-8.5 LPA
Benefits:
Cab facilities provided
Night shift allowance
Opportunity to work with global insurance clients
Requirements
The Trainer & Quality Analyst – Property and Casualty (P&C) Insurance will play a key role in ensuring high-quality service delivery and capability development within the insurance operations team. This role is responsible for conducting quality audits, identifying process improvement opportunities, and delivering structured training programs for new joiners and existing team members. The ideal candidate will have strong experience in Property & Casualty insurance operations and insurance broking/brokerage processes, along with hands-on exposure to quality assurance, quality analysis, and training delivery. The role requires excellent analytical, communication, and stakeholder management skills to support operational excellence and continuous improvement. Responsibilities Quality Assurance & Process Excellence Perform regular quality audits and quality checks on insurance processing activities to ensure adherence to internal guidelines and client requirements. Analyze quality trends, error patterns, and process gaps, and recommend corrective actions. Prepare quality reports, scorecards, and dashboards for management review. Ensure compliance with SOPs, regulatory requirements, and operational standards. Work closely with operations teams to improve accuracy, efficiency, and process consistency. Identify process improvement opportunities and support continuous improvement initiatives. Conduct calibration sessions with internal stakeholders to maintain quality standards. Training & Development Design and deliver training programs for new hires and existing employees in P&C insurance and brokerage operations. Develop training materials, knowledge guides, SOPs, and learning modules. Conduct refresher trainings, skill enhancement sessions, and process update training. Evaluate trainee performance through assessments, feedback sessions, and training reports. Provide coaching and mentoring to team members to improve process knowledge and quality performance. Collaborate with operations leaders to identify training needs and capability gaps. Stakeholder Collaboration Partner with operations and leadership teams to ensure consistent service quality and knowledge alignment. Support process transitions, client requirements, and new workflow implementations through training and quality oversight. Maintain accurate documentation and knowledge management resources. Requirements Graduate or Postgraduate degree in any discipline. Minimum 3+ years of experience in Property & Casualty (P&C) Insurance. Hands-on experience in Insurance Broking / Insurance Brokerage Operations. Proven experience in Quality Assurance, Quality Checking, or Quality Analysis within insurance operations. Experience delivering training programs for new joiners and existing employees. Strong knowledge of P&C insurance processes and brokerage workflows. Excellent analytical, communication, and presentation skills. Strong documentation and reporting skills. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Ability to work in a fast-paced environment and manage multiple priorities. Additional Details Locations: Pune Shift: US Shift Mode of Work: Work from Office Must Have: Policy Servicing / claims processing experience Experience Required: 3+ Years as QA/Trainer in US Insurance domain Notice Period: 30–45 Days Employment Type: Full Time
