Hostess

• To maintain reservations and allocate tables.


• To welcome guests to the restaurant in an
  appropriately warm and courteous manner and guide them to their tables,
  help them to get seated and present them the menu.


• To coordinate with the other service personnel in the
  restaurant for overall operational efficiency. Particularly through proper
  maintenance of reservations, allocation of tables so as to facilitate
  service by appropriate distribution of work load.


• Maintaining menus and other guest supplies and special
  equipment entrusted to her by the management.


• To take the guest order correctly and with appropriate
  courtesy.


• To assist the guest in choosing the best items on the
  menu, thereby increasing sales, by up selling and suggestive selling.


• To handle all guests without bias or prejudice.


• To carry out any duties assigned by the Captain/
  Manager.

Creates 100%
guest satisfaction by providing the Yes I Can! experience through performance
that demonstrates the standards of, genuine hospitality and exceeding guest
expectations

§ Gives
personal attention, takes personal responsibility and uses teamwork when
providing guest service

§ Listens,
apologizes with empathy, finds a solution and follows through when resolving
guest problems

§ Provides Yes
I Can! genuine hospitality and teamwork on an ongoing basis

§ Assumes the
responsibility to notice when the guest is not satisfied and uses their best
judgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performs
other duties required to provide the service brand behavior and genuine
hospitality

Adheres to
hotel policies and procedures

§ Attends work
on time and as scheduled

§ Follows
hotel grooming and hygiene standards

§ Minimise
safety hazards by following all safety rules and procedures

§ Refrain from
personal conversations with other employees at the main entrance

§ Keeps
immediate manager promptly and fully informed of all problems or unusual
matters of significance

§ Performs all
duties and responsibilities in a timely and efficient manner in accordance with
established company policies and procedures to achieve the overall objectives
of this position

§ Maintains a
favourable working relationship with all other company employees to foster and
promote co-operative and harmonious working climate

§ At all time
projects a favourable image of Brand to the public