Lead - Student Welfare & Well Being

Job Title: Lead – Student Welfare & Well Being

Company: University of Bristol – Mumbai Campus

Reports To: Director Campus Operations & Registrar

Location: Mumbai

Employment Type: Full-time, Permanent

Role Purpose

The Lead – Student Welfare & Well Being will lead the development, implementation, and continuous enhancement of a holistic student support ecosystem that promotes student well-being, inclusion, engagement, and success. The role ensures alignment with the academic ethos of the University of Bristol (UK) while meeting regulatory expectations in India.

Key Responsibilities

1. Student Welfare Strategy & Governance

• Design and implement a comprehensive Student Welfare Framework aligned with the University of Bristol’s global standards.
• Implement policies related to:
• Student well-being and mental health
• Safeguarding and grievance redressal
• Anti-ragging and anti-discrimination
• Inclusivity and accessibility
• Ensure compliance with UGC , local regulations, and international best practices.
• Serve as Secretary/Lead for Student Welfare Committees (e.g., Anti-Ragging Committee, ICC, Grievance Redressal Committee).

2. Student Support Services

• Oversee delivery of key services including:
• Counselling and mental health support
• Health services and emergency response
• Disability support and learning accommodations
• International student support (visa, cultural integration, transition support)
• Establish partnerships with external service providers (counsellors, healthcare, NGOs).

3. Student Engagement & Campus Life

• Drive student engagement initiatives including:
• Clubs, societies, and student-led activities
• Cultural, sports, and co-curricular programmes
• Student leadership and representation frameworks (Student Council)
• Foster a vibrant, inclusive, and safe campus environment.

4. Safeguarding, Well-being & Crisis Management

• Lead safeguarding initiatives and ensure student safety and dignity at all times.
• Develop crisis management protocols for:
• Mental health emergencies
• Harassment or misconduct cases
• Health and safety incidents
• Act as a key escalation point for sensitive student issues.

5. Student Grievance & Discipline Framework

• Oversee fair and transparent handling of:
• Student grievances
• Disciplinary matters
• Code of conduct violations
• Ensure due process, documentation, and timely resolution.

6. Collaboration & Stakeholder Management

• Work closely with:
• Academic teams and Programme Directors
• Registry, Admissions, and Operations
• UK Home Campus Student Services teams
• Act as a bridge between students and institutional leadership.

7. Data, Insights & Continuous Improvement

• Monitor student well-being indicators, engagement metrics, and satisfaction (NSS/NPS).
• Analyse trends and implement improvement initiatives.
• Prepare reports for senior leadership and regulatory bodies.

8. Team Leadership & Operations

• Build and lead the Student Welfare team (counsellors, student support officers, engagement leads).
• Develop SOPs, service standards, and SLAs.
• Manage budgets and vendor relationships.

Key Deliverables / KPIs

• Student satisfaction and engagement scores
• Reduction in grievance resolution timelines
• Effective implementation of welfare policies and compliance
• Participation rates in student activities
• Well-being program utilisation metrics

Qualifications & Experience

• Master’s degree in Psychology, Social Work, Education, or related field (PhD desirable).
• 5–8 years of experience in student affairs / student services / campus life.
• Experience in international or transnational education environments preferred.
• Strong understanding of UGC regulations , safeguarding norms, and student well-being frameworks.

Key Competencies

• Student-centric mindset with high empathy and integrity
• Strong leadership and stakeholder management skills
• Crisis handling and conflict resolution capabilities
• Policy development and governance expertise
• Cross-cultural sensitivity and global outlook

Preferred Attributes

• Experience in setting up student welfare functions for a new campus
• Exposure to UK higher education systems and practices
• Ability to build scalable and tech-enabled student support systems

Why Join Us

Join the founding team of the University of Bristol‘s Mumbai Campus and play a key role in shaping an exceptional student experience from the ground up. This is a unique opportunity to build and lead student welfare and well-being initiatives at a globally renowned UK university, fostering a safe, inclusive, and vibrant campus community while working in a dynamic international higher education environment.