Outlet Manager

**Business Performance & Strategic Planning**

• Develop and manage outlet budgets, reviewing revenue and expenditure forecasts monthly and analyzing deviations from business plan goals
• Participate in management meetings to review progress toward business objectives and contribute to annual business planning
• Design, implement, and measure profit enhancement programs in collaboration with kitchen and marketing departments
• Implement and maintain rigorous cost control measures to ensure food and beverage costs, productivity, labor costs, and operating supply expenses remain aligned with budget targets
• Prepare and submit comprehensive post-mortem promotion reports to senior management upon completion of promotional activities

**Outlet Operations & Guest Experience**

• Conduct daily departmental briefings and handovers to ensure all team members receive pertinent information and understand operational priorities
• Supervise team members to ensure all assigned tasks are completed on time and in accordance with departmental standards
• Build and maintain strong relationships with guests and regular patrons, personalizing service by remembering individual preferences
• Handle guest complaints and comments with tact, empathy, and efficiency, ensuring swift resolution
• Manage all administrative responsibilities related to cashier and bar operations while ensuring compliance with company policies
• Monitor equipment supply levels, inventory, and maintain departmental communication logbooks to prevent operational disruptions
• Conduct regular inspections of the outlet and back-of-house areas to ensure compliance with food and beverage sanitation, hygiene, health, and security regulations
• Maintain comprehensive knowledge of all food and beverage services, menu contents, preparation methods, and hotel services
• Provide support to other food and beverage outlets during peak times as required

**Experience**

• Minimum 3 years of relevant experience in outlet management, food and beverage operations, or similar supervisory capacity
• Proven track record of successfully managing P&L statements and achieving business targets
• Demonstrated experience in staff recruitment, training, and performance management
• Experience with budget planning, financial forecasting, and cost control measures

**Core Competencies**

• Strong leadership and interpersonal skills with the ability to inspire and motivate teams
• Excellent communication and customer contact skills
• Service-oriented mindset with meticulous attention to detail
• Ability to perform effectively under stress and in high-pressure situations
• Strategic thinking and business acumen with analytical capabilities
• Sound decision-making and problem-solving skills
• Conflict resolution and vendor management capabilities
• Resilience and adaptability in dynamic operational environments