Unit Manager-Transaction Processing

Job Description

Job Summary –

Overall 1+ years of team handling experience. Knowledge and/or experience in Banking and capital markets.

Role & Responsibilities:

• Manage team effectively and become a successful interface between the team and internal/external customers and/or company
• Be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling
• Provide constructive feedback from time to time and ensure performance of the team
• Conduct performance appraisals and monthly one to ones
• Should manage daily client meetings

Skills/Domain required:

• People and Client Management
• SLA and Team Management
• Good communication and decision-making skills
• MS Office and Reporting skills
• Time management skill
• Collaborative and team player
• Ability to motivate the team
• Critical thinking skills as well as emotional intelligence
• Ability to deal with disciplinary/conflicting situations
• Ability to perform under pressure
• Effective task management and organized
• Industry certifications (ASPPA RPF) will be added advantage.

Process Requirement:

• Valid Passport
• Graduation
• Shift – Night (Flexible)
• 5-8 years overall experience and minimum 1 year of Team handling experience
• Domain – Should have in-depth knowledge (Knowledge in cost basis, Banking and Capital markets will be an added advantage)

Selection Process:

• Initial screening by HR
• Personal Interview by panelists
• Final Round with PDH