Technical Account Manager 3

Description

As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions.
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their range of technical activities is designed to support operational well-being and enhance investment through the adoption of new solutions and functionality.
The Technical Account Manager provides proactive technical leadership, personalized knowledge sharing, and business-critical insights across people, processes, and technology. They are charged with developing and implementing a customer strategy critical for the health of their solution stack; driving adoption and usage; risk mitigation and alignment across Customer executives and senior level decision makers. They will use an extensive network of internal resources such as technical & product specialists with the goal of enabling the Customer to fully bring to bear their Adobe investment.

What You Will Do:
o Be the technical executive point of contact throughout the Customer's solution usage lifecycle. Advise and support customer's technical strategy with Adobe Solutions via mutual action plans with clear outcomes.
o Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation and "get well" plans.
o Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external
executive teams. Drive alignment and reporting on overall engagement status and outcomes. o Understand the customer’s business cycle, technical and business roadmap, and goals to plan proactive technical customer deliverables. Review customer goals, priorities & challenges every quarter and revise the plan. Should demonstrate ability to both quantify and articulate "value" for the customers.
o Advocate for Customer across internal Adobe teams. Optimize client's investment and accelerated task, issue execution and resolution. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Adobe ecosystem.
o Work hands on with Adobe's internal Collaborators like Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the Adobe Consulting practice and third-party partners in support of customer's success.
o Make recommendations on how new and existing features fit within customers' environments, supplying standard methodologies and recommendations!
o Lead project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
What you Need to Succeed:
o 11+ years of experience in a senior capacity in consultative, customer service, customer success and/or related role in digital marketing technology.
o Bachelor's Degree in related subject area of the technical industry.