Executive - Sales (Reservations)

YourRole
As an Executive – Sales (Reservations), you will be responsible for presenting product offerings, negotiating accommodation rates, and closing deals. You will also focus on maintaining and growing relationships with existing clients, while working towards achieving sales targets. Additionally, you will identify opportunities for up-selling or cross-selling services such as Food & Beverages or events, to maximize revenue and enhance the overall client experience.
About You
Responding to guest inquiries and providing information about available properties and other services.
Assisting guests to make reservations over the call, via email, or website.
Processing payments, confirming reservations.
Up-selling additional services and F&B to increase revenue.
Maintaining accurate records of reservations and customer interactions in the company's database.
Handling any guest complaints or issues in a professional and timely manner.
Providing excellent customer service and building long-term relationships with clients to encourage repeat business.
HSC is mandatory, along with a minimum of 1 year of relevant experience.
This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.
This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.
Bonus Points - These are non-essential, but a bonus if you have them!
• Relevant sales experience will be an added advantage.
Key Metrics: What you will drive and achieve
• Total Revenue (Stay + F&B + Add-ons)
• Stay Conversion Ratio
• F&B Revenue Contribution
• Audit Compliance Score