Customer AI Product Owner

Job Description

Company Overview

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity.

Data & AI Team Overview

Our Data & AI team within Accenture Song focuses on helping clients drive performance optimisation through deep customer insights and implementation of the latest Data & AI capabilities across the Marketing and Service value chain. The team collaborates with clients to accelerate the experimentation lifecycle, deepen understanding of key customer value drivers, improve business outcomes, and drive innovation across industries.

By joining Accenture Song’s Data & AI team, you will be part of a global, dynamic, and innovative environment where you can make a meaningful impact on the customer of the future.

Overview of the Practice

Accenture Song enables leaders to act quickly and confidently as they look to the future. Through deep industry understanding, analyses and insights, we give our clients the opportunity to grow in a new world powered by Data and AI. We are known for our ability to execute quickly, and we help our clients identify the right path to competitiveness by innovating in business and technology. The service unit consists of a wide range of business functions and industry groups, and in the Data & AI team we work from Strategy to Implementation where Data and AI are the focal points.

As a Customer AI Product Owner, you will:

• Establish the strategic direction for AI-driven customer solutions aligned with client objectives and evolving market trends.

• Translate business needs into AI product requirements and prioritise features and shape the roadmap to ensure timely and quality delivery.

• Coordinate cross-functional teams and act as central point between business units, technology teams, and external partners to ensure seamless execution.

• Document and communicate product vision, progress, and outcomes to senior leadership and clients.

• Integrate ethical AI principles and compliance standards into product design and deployment.

• Monitor performance and drive Continuous Improvement with KPI performance tracking, data-driven insights and features iterations on evolving customer needs

• Drive consulting excellence and strategic programme leadership, own client relationships, serve as a strategic partner, ensuring client needs are met

In our team you will learn to:

• Champion Customer-Centric Innovation by ensuring AI products deliver tangible improvements in customer experience and satisfaction.

• Serve as a point of truth for product decisions, balancing client priorities, technical feasibility and business value.

• Bridge the gap between business and technical design, developing strong communications skills and competency across a range of functional and technical topics.

• Apply industry experience across a range of AI use cases and bring constant AI learning to our clients most exciting opportunities.

• Leverage Song Data & AI capabilities for AI product implementation and adoption.

• Support internal objectives through development of methodology, best practices and mentoring in AI product domain and act as product expert in proposals to drive growth in AI offerings.

Qualification

Desirable skills, qualifications, and experience:

• B.Sc./B.Eng./M.Sc./M.Eng./PhD degree(s) in Business, Marketing, Commerce, Data Science, or related field.

• Proven experience as a Product Owner, defining the product strategy, roadmap and leading a cross-expertise team to deliver AI products or data products.

• Experience with ML, AI, Generative AI, or data-driven products and strong understanding of different AI systems, cloud integration and microservices architecture.

• Expertise in aligning cross-functional teams and managing products, leveraging Data & AI capabilities, exceptional stakeholder management and communication skills.

• Shown expertise in articulating technical concepts and analysis to non-technical business leaders and driving adoption of AI solutions.

• Advanced proficiency in product management methodologies (e.g., Agile, Scrum, Kanban) and tools (e.g., Jira, Asana).

• Strong knowledge of cloud AI platforms (e.g., AWS SageMaker and Bedrock, Azure AI, Google Vertex AI, Databricks, Snowflake, Salesforce Einstein...).

• Shown experience with customer experience platforms, marketing, CRM or CDP systems.

Set yourself apart:

• Practical exposure to deploying AI products – specifically Generative AI or Agentic AI approaches, understanding of CI/CD, monitoring and lifecycle management.

• Knowledge of recommendation engines, predictive analytics, virtual assistants, sentiment analysis or other Customer-related AI products.

• Experience of driving value, organisational change and adoption of AI across client organisations.

• Proven history of working on customer-centric projects in a top tier consulting firm or internal marketing strategy team.

• Track record of shaping winning proposals and influencing C-suite decisions.

What Accenture Offers:

• Great professional development opportunities to build your professional career based on your own aspirations, having support from your own mentor.

• Varied work as you will be working on projects across various industries such as telco, banking, insurance, the public sector, and more.

• Extensive education programs and development opportunities to develop your business acumen, technical and professional skills.

• Volunteering opportunities locally and around the world.

• A diverse, inclusive, and socially active workforce

• Progressive employee benefits to reflect our inclusive and respectful culture.

Locations

Melbourne

Sydney

Additional Information

Equal Employment Opportunity Statement for Australia and New Zealand

At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require any accommodations or adjustments for interviews and/or at work, please reach out to or contact us at +61 (Australia) or (New Zealand).

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

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