Specialist - Customer Service (Training & Technical Documentation) (BU-CoS)

Creating Passion: Your Responsibilities

Roles & Responsililities:

• Develop digital training modules based on existing presentations and processes.
• Create repair quotations and processing orders. Coordinating with technical departments & compiling data.
• Creation and maintenance of technical documents, repair instructions and manuals and repair scenarios for the component.
• Administration of trainings (planning, participant lists, certificates).
• Data maintenance in training systems.SharePoint set‑up and maintenance for Customer Service.

Contributing Your Strengths: Your Qualifications

Qualification and Education Requirements:

Bachelor’s degree in Automobile Engineering/Industrial Engineering or Technical Field

Experience:

6 to 8 years of relevant experience in Technical Training

Preferred Skills / Special Skills:

• Strong knowledge of vehicle mechanics, diagnostics, combustion engines, and hydraulic systems.
• Experience in technical training, documentation, and content creation.
• Skilled in ERP systems, eLearning platforms, and project management.
• Strong responsibility, precision, teamwork, and intercultural collaboration.
• Quick learner with a continuous improvement mindset; able to read technical drawings.