Product Manager

Role & responsibilities

• Coordinating with the Development Team for new product development and its technical validation before formal launch and also being conversant with product versions & their updates.
• Creating new customers for the line of products assigned
• Identifying problem/ challenges in the industry and scope of new product development
• Ensure sales of allocated products across India as per targets decided at the beginning of the year
• Understanding requirements of Customers in existing products or new product requirements and providing feedbacks to the Development Team at HO.
• Facilitating closure of any commercials offers provided by Sales and Support Team for that product.
• Facilitating the Sales and Support Team in their performance of the product including resolving any issues with Supports Team.
• Ensuring that customer complaints are closed within the stipulated TAT as per SLAs
• Managing the Support Services and Installations for allocated Products
• Visiting the potential Customer periodically to build a rapport with them and generating leads in the region for the product during such rapport building visits
• Providing Product Demo and Product Trainings to Marketing Executives, ASM and BDM as per their stipulated training schedules
• Providing all necessary support to customers as well as channel partners / dealers as required
• Reviewing and Reporting on the Monthly Planning vs. Actual Performance