Customer Success Partner Expert-HR/HCM

What you’ll do

• Responsibility for customer success with SAP cloud subscription solutions in the Human Capital Management domain.
• Support execution of Line of Business (LoB) and Buying Center Relationship Assessments.
• Contribute to the development, maintenance, and execution of HCM-related Outcome Success Plans (OSP).

Engagement & Coordination:

• Supports coordination of resources across SAP to accomplish customer's desired outcomes.
• Conduct regular cadences to execute OSPs and deliver Quarterly Business Reviews (QBRs) to customer CXOs.
• Own customer relationships and maintain stakeholder mapping.

Consumption & Commercials:

• Monitor solution adoption and consumption. Ensuring proper white-spacing and seek potential expansion opportunities.
• Support renewal and negotiation processes to ensure customer retention.


What you"ll bring:

• 15–20 years of experience in SaaS or Cloud Solutions; HCM expertise is a strong plus.
• Proven track record in managing customer engagements, including commercial responsibilities.
• Strong communication skills (verbal and non-verbal) with excellent analytical capabilities.
• Experience in customer success, renewals, and retention strategies.
• Knowledge of HR processes and technology.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.